Kiran Dosanjh

Sales advisor

With over 2 years in retail, I've excelled as a sales associate at Debenhams and Duty Free. Flexibly adapting to schedules, I thrive in dynamic environments and increased sales by 70% through deep product knowledge. My customer service skills are tested and proven across high street to luxury brands.

Previous Brands
Blackjack Promotions Heathrow LHR
Duty Free
Work Experience
Travel Retail Brand Ambassador
Dec ‘21 - May ‘23
Blackjack Promotions Heathrow LHR

One of the largest providers of promotional staff across UK Airports. Provided me with numerous opportunities to develop my sales and customer service skills. I was given a variety of stimulating and challenging job opportunities by this company. Working with some of the world's most recognisable and luxurious brands.

Passenger Services Associate
Dec ‘21 - May ‘23

Key Responsibilities Directing passengers to the appropriate locations and assisting with any questions or problems that occurred (Immigration) Assisted with boarding gates (Virgin Atlantic) Guiding passengers to their flights (Virgin Atlantic) Document checks (Virgin Atlantic) Achievements Approached difficult situations and handled passengers in a professional manner regardless of the circumstances Handled high volume of passengers ensuring efficient and accurate responses were given Been complimented by supervisors for working efficiently in a fast paced environment Ensured a sufficient number of Borderforce were present at Immigration by tracking arrival time of passengers Counted the number of wheelchairs required for passengers to arrive at gates safely and in a timely manner

Luxury Retail Sales Associate
Dec ‘21 - May ‘23
Duty Free

Working with some of the world's most recognisable and luxurious brands. Achievements Keeping up to date with product knowledge helping my sales increase by 70% Provided excellent customer service by promptly addressing customer inquiries and resolving issues or complaints Stocked and organized make-up counters 15% faster than other sales associates.

Sales Advisor
Jan ‘20 - May ‘21

Key responsibilities Delivering exceptional customer service. Assisting customers with any queries Replenishing stock and assisting with deliveries Supporting any supervisors and managers. Achievements Assisted customers in finding the right products for their needs, resulting in high customer satisfaction ratings. Showed initiative to assist team members in handling customers, cash operations, and store maintenance when needed.

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Travel retail
Product Category
Beauty & Fragrances
Client Help
Client Advising
Product demos
Cash register
Product labelling
Inventory control
Open/closing store
Store Maintenance
Stock control
Stockroom management
Delivery processing
Order preparation
Health & safety
Returns & Exchanges
Education & Training
The Heathland School
Kingston College
Level 3 BTEC National Certificate in Business Pearson BTEC Level 3 National Foundation Diploma in Business
University of West London
Graphic Design with Foundation Year BA (Hons)