Andreea Butacu
mariana_butacu@yahoo.com +447786555434 An experienced sales and retail professional with a Diploma of Higher Education in Business and Tourism Management. I have extensive expertise in customer relations, sales advising, retail management, and regulatory compliance, with a strong background in cash handling, GDPR, and AML (Anti-Money Laundering) regulations. Known for interpersonal skills, collaboration, and problem-solving, I excel at delivering high-quality service and ensuring a positive customer experience. My roles have involved managing store operations, handling financial transactions, and providing expert guidance on foreign exchange services.
- Promote exchamde products - Process transactions - Branch ownership - Anti Money Laundering regulations and rules - Upsale - Issuing travel cards - International bank transfers
• Serving customers and dealing with enquiries • Processing cash, card and online payments • Updating customer records in the company's database as required • Handling product returns and payment refund requests • Reporting any inventory or service issues to management and the appropriate Account Manager immediately • Promoting products based on the company's directives • Arranging products on the shelves and on promotional displays • Unpacking and sorting new stock delivery • Managing product inventory at the store • Keeping the store clean
• Approach customers and offer them advice on products to persuade them to buy • Provide information and other services such as handling returns of merchandise • Locate products on behalf of customers • Deal with complaints in a patient and helpful manner • Take and record orders through a computer system in person or over the phone/e-mail • Update customer information in databases • Go the "extra mile" to meet targets • Monitor shelves inventory and unload new products when needed • Operate cash registers and close daily revenues • Maintain a clean and orderly environment in the store
• CASH AND PAYMENT CARD • PRESENTING PRODUCTS • SELLING PRODUCTS • PRESENTING ACADEMIC KNOWLEDGE TO CUSTOMERS ABOUT PRODUCTS AND BENEFITS • RESPONDING TO SUPERVISOR ROLE • HELPING TEAM AND MANAGEMENT TO ACHIEVE WEEKLY AND MONTLY TARGETS • PARTICIPATING IN PROMOTING NEW STYLES
• PREPARE, PRESENT AND SELLING HOLIDAY PACKAGING • WORKING WITH PROMOTIONS DEADLINE • ANSWERING TO CUSTOMERS CALLS AND PROVIDE INFORMATIONS • HANDLING PAYMENTS • PARTICIPATE TO TOURISM EVENTS • TRAVEL IN OTHER COUTRIES FOR BUSINESS REASONS
• HANDLING PAYMENTS • ORDERING STOCK • PROMOTING NEW STYLES • FULL SELLING PROCESS
• SUPERVISING WAITRESS TEAM • WELCOME CLIENTS • ANSWERING RESERVATIONS AND TAKE AWAY CALLS • HANDLING PAYMENTS • ACHIEVING TARGETS • OPEN HOURS TALKING WITH TEAM • EVERY DAY READING TARGETS AND IMPLEMENTS NEW IDEAS