Kayla Roudette

During a two – week temporary paid work experience at Miniso Romford, I played a key role in supporting the store opening by unpacking, categorising and organising stock into sections such as cutlery and electronics to ensure efficient store setup. On opening day, starting at 10 AM, I helped create a festive atmosphere by blowing up and handing out balloons to customers that are waiting in a long queue for the store's noon opening. I engaged with customers by warmly greeting them to the store entrance and offering baskets to enhance their shopping experience. During subsequent shifts after the opening, I continued to engage with children by blowing up balloons, attaching them to a stick and handling them out to children in the store to create a friendly and welcoming environment. Also, I maintained the shop floor by keeping stock neat, organised and fully replenished. I provided personalised product recommendations especially perfumes which contributed to increased sales. Additionally, I operated the till and handled customer transactions, demonstrating strong sales and cash handling skills. This experience enhanced my customer service abilities, teamwork and confidence in a fast-paced retail environment.

In this role, I have been supporting children's swimming lessons on a regular basis. As part of my role, I assist the lead instructor during sessions, helping children including SEN children and adults with their technique and ensuring they feel safe and confident in the water. I also lead warm - up activities and have gained experience teaching parts of the lessons independently. In addition, to my regular duties, I have assisted during the intensive crash course held over the two – week April school holiday where I worked closely with both instructors and students to deliver fast paced and focused lessons. This role has deepened my understanding of swim instruction, and I am currently awaiting the opportunity to qualify as a certified swimming teacher.

This role I have been able to combine my strong passion for animals with hand on experience in animal care. My responsibilities include assisting with the daily care of horses and ponies, mucking out the stalls, and maintain a clean and safe environment. I also lead horses and ponies for lessons and pony rides, ensuring the safety and enjoyment of participants. Moreover, I groomed and prepared horses for rides, paying close attention to their hygiene and comfort helping monitor and manage feeding schedules to support their nutrition and overall well-being. I also sorted the hay that the horses eat carefully measuring out the correct portions.

I was able to receive a video call from a member of Virgin detailing about their operations and the different industries and sectors which you can work in. I found this work experience incredible useful as it allowed me to see all the diverse roles in each sector and what exactly they do. We got to see some tasks that they must complete.

In my role, I was responsible for reviewing and screening numerous CVs to identify the most qualified candidates for various positions, ensuring a smooth recruitment process. I handled the sorting and management of returned magazine subscriptions carefully reviewing each and contacting the owners of the companies to confirm if they wished to continue their subscriptions. The owners would then communicate internally with the intended recipient then let me know whether to activate or deactivate their subscription. I regularly communicated with team members via Microsoft Teams ensuring smooth coordination. Additionally, I used Excel to organise and maintain detailed record related to various casinos, which helped streamline data management improving overall office efficiency.

In this role, I assisted senior engineers with various of administrative tasks, including preparing and cleaning existing drawings using AutoCAD. I also supported the accounts department with expense tracking, answered phone calls and took messages. This experience gave me valuable insight into the engineering environment improving both of my technical and organisation skills.

Assisting on a food stall as and when required. My responsibilities included preparing the stall ahead of customer arrival, helping with food preparation, and taking food orders from customers. I ensured that all surfaces are always kept clean and worked closely with the team to maintain a fast – paced and efficient service environment.

To undertake daily administrative and assist in planning day to day tasks required to support community manager (sort the mail, writing emails, set up new resident and manage current residents using different software's etc.) Self-development training. DISC profile completion, CV building, interview preparation. Maintenance and health and safety check. Assist with running community events to help promote networking. Sales: shadow the manager during the viewings.

During the summer holidays after GCSE'S had finished I analysed and organised administrative financial data on excel, communicated these findings through emails to team members.