Gem Norley
-
London, UK
Experienced worker in customer and client facing roles for over 11 years including retail, hospitality, and corporate settings. I have relocated to London for university and enjoy socialising, reading, exploring and meeting new people.
- CAREFUTURES, BRISTOL
- HELPDESK, MINISTRY OF DEFENCE
- ANIMAL UK, BRISTOL
- TOPSHOP
- Victoria's Secret
SENIOR CARER
CAREFUTURES, BRISTOL
Jun 2022 - Sep 2023
(RELOCATION)
Responsibilities include personal care of residents in conjunction with health and safety and manual handling procedures. Liaising with professionals during doctors rounds and health car...
Helpdesk
HELPDESK, MINISTRY OF DEFENCE
Sep 2020 - Jun 2022
Responsibilities include liaising with senior staff within the MoD, CAA and military as well as presenting workshops to these individuals to spread knowledge on specialist software. Becoming proficien...
SUPERVISOR
ANIMAL UK, BRISTOL
Sep 2018 - Jun 2020
(REDUNDANCY)
Responsibilities included managing teams, stock loss prevention and customer queries, alongside visual merchandising and ensuring the reaching of targets and KPIs.
- Greeting
- Client Help
- CRM
- Complaint handling
- Styling
- Client Advising
- Transactions
- Cash register
- Returns & Exchanges
- Upselling
- Product setup
- Product labelling
- Inventory control
- Delivery processing
- Stockroom management
- Store Maintenance
- Stock control
- High street
- Premium
- Shopping centre
- High street store
- Flagship store
- Menswear
- Womenswear
- Accessories
- Watches & Jewelry
English
City, University of London
ADULT NURSING
2023 to 2026
Weston College
ACCESS TO NURSING AND MIDWIFERY
2022 to 2023
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