Natasha Kyerewaah
With over five years’ retail and luxury sales experience, I excel in customer service, upselling, cash handling, and product knowledge. I adapt quickly to new shop floors, consistently exceed targets, and deliver high-quality, personalised service in fast-paced environments.
Greet patients, visitors and consultants with warmth, professionalism and discretion. Proactively recommend, cross sell and upsell skincare products and treatment plans including Obagi Medical, Medik8, Alastin, Dr.levy, Heliocare, Epicutis and Jane iredale to enhance client outcomes and support clinic revenue. Deliver Luxury client experience while maintaining professionalism, confidentiality and compliance with company policies and procedures Educate clients on the benefits, usage and expected products and treatments.
Upselling on different Currencies Advise customers on exchange rates, travel tips and additional travel products Process physical cash and digital exchanges for travellers going abroad Reconcile Tills, mange foreign currency stock and maintain strict financial compliance and security. Build strong and friendly relationships with customers.
Providing exceptional customer service Assisting customers with product selection Achieving sales target Maintaining high standard of brand representation
Representing and promoting company's brands Increasing awareness and driving sales through various activities like events campaigns and customer interaction.
Arranging merchandise on shelves according to popularity and other criteria. Built strong relationships with customers through active listening and effective communication Contributed to a positive and welcoming environment for customers fostering a sense of community and belonging. Providing information and other services such as handling returns of merchandise. Go the “ extra mile” to meet targets such as price matching and customer dressing Deal with complaints in a patient and helpful manner Locate products on behalf of customers.
Maintained a safe and hygienic environment for clients through personal care assistance and light housekeeping Reduced medication errors by 20% through implementing a double checking system and thorough record keeping Provided compassionate care to 15 elderly clients, maintaining a 98% satisfaction rating for my attentiveness and empathy
Greeting customers Stocking and restocking merchandise as needed. Doing away with clusters and tidying Helping shoppers find what they want. Managing transactions at the cash register