Experienced barista adept at managing high-volume, fast-paced environments and ensuring customer satisfaction with prompt issue resolution. Passionate about delivering quality service and keen to adapt skills to retail sales roles.
~Successfully prepared a wide range of coffee beverages to customers, familiar with the whole coffee making process, ensuring the quality and taste; ~Worked in a fast-paced and high-volume environment, responding to customer inquiries and solving issues promptly to increase their satisfaction;
~Provided creative plans for various brand clients, including beauty (eg: GUERLAIN) , luxury alcohol (eg: Martell, Balvenie Whisky), auto (eg: Cadillac, Honda) and Internet (eg: Tencent, Tiktok), helping to customize communication strategies and enhance brand image; ~Possessed strong copywriting and interviewing skills, collaborating with celebrities and KOLs to design and launch co-branding campaigns on social media; ~ Developed and executed diverse communication tasks, including content creation, branding videos shooting and social media management; Notably, the creative video for the Cadillac CT5 won the 2022 Golden Lion Advertising Award in China;
~Planned and conducted high-quality content for both social media platform and ELLEMEN magazine, developing a blend of local and global perspectives in reporting and article editing; ~Interviewed with loads of celebrities, artists and scholars, working close with feature editors and photographers to brainstorm some innovative ideas; ~A good storyteller to increase users and readers' online discussions. Wechat articles achieved average of over 100,000 reads;
~Assisted teachers in preparing teaching materials tailored for South Asian students, focusing on Mandarin and Cantonese language acquisition; ~Conducted post-lesson analysis to identify challenges encountered by South Asian students in their Chinese language learning journey, providing valuable data to support research endeavors;