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Jemarge Lopes

customer support executive
About

With extensive experience in customer support at TFL Visitor Centres, I excel in cash handling and promoting services. Skilled in managing diverse customer needs, I adapt quickly to dynamic retail environments, ensuring smooth operations and achieving targets. Proficient in high-street to luxury retail settings.

Previous Brands
INCREDIBLE EARNINGS LTD
TFL (Visitor Centre and Contact Centre Operations)
TFL (Travel Information Contact Centre)
United States of America (Family
Work Experience
FOUNDER AND OWNER
Aug ‘23 - Now
INCREDIBLE EARNINGS LTD

• Working intensely on two regulated Foreign Exchange products that involved Currency and Index Exchange. • Working alongside two regulated Forex partners and using AI algorithmic technology to make a profit. • Manage the risks of trading on foreign exchange markets while making a profit. • Conduct extensive research on the financial markets. • Prepare and monitor reports for users and managers vis MT5 and MYFXBOOK platforms. • Analyse market activity and monitor market trends. • Monitor trading activities and transactions. • Work alongside a team of fellow traders and entrepreneurs to achieve desired professional and financial goals.

Supervisor / Customer Support Executive
Jul ‘10 - Jul ‘23
TFL (Visitor Centre and Contact Centre Operations)

• Key point of contact for enquires relating to London transport (E.g. London Buses, Underground, Trams, National rail {London Based} • Involved in providing information and identifying any opportunity to promote other services offered by the Visitor Centre (E.g. Oyster cards, Travel cards, Theatre tickets, Tickets for tour operators in partnership with TFL). • Communicating with customers from different parts of the world and ensuring that regular contact is kept with the customer from start to finish. • Handling cash and other non-cash items daily and ensuring all monies are accounted for at the end of the business day. • Working alongside key stakeholders such as management and supervising fellow colleagues in ensuring that the Visitor Centres are efficiently run and that annual targets are achieved. • Experiencing and managing constant change within TFL to fit in sync with government & corporate objectives. • Using every opportunity possible within the Visitor Centre's to learn new ways to make me more efficient and to advance further within a corporate setting. • Licensed Ambassador for London Underground and qualified to give staff and track assistance to all London Underground and Overground Stations.

// Customer Support
Aug ‘09 - Jul ‘10
TFL (Travel Information Contact Centre)

and planning with inbound customer service management. • Dealt with a wide range of customer queries and making sure that the end user gets the correct information. • Liaising with different departments to solve problems in real time (E.g. management, senior advisors, station managers, bus controllers, police) • Dealing with non-departmental queries, (E.g. Logging complaints, oyster helpdesk duties) • Listening intently to the customer to identify mistakes and therefore recommending more credible solutions that provide maximum benefit. • Core administrative duties {inc. Microsoft Word and Excel processing, fax, e-mail, systems analysis (journey planner), data entry, photocopying & operator service} • Selling TFL products by listing the benefits of the oyster card scheme and its effectiveness

& Travelling)
Feb ‘09 - Aug ‘09
United States of America (Family

• Lived with various members of my Large American Family ranging from New York to Alabama • Worked as an apprentice for my Uncles Southern 'Landscaping & Irrigation' business empire. • Learned the business of Landscaping thoroughly by working alongside senior members. • Cold, Warm calls and Door to Door sales functions to generate new business. • States Travelled to: New York, New Jersey, Delaware, Maryland, Washington DC, Florida, Atlanta, Alabama • States Travelled as a Choir Member: Mississippi, Louisiana and Texas

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Department store
Shopping centre
Travel retail
Pop-Up
High street store
Flagship store
Product Category
Menswear
Leather goods
Footwear
Watches & Jewelry
Other
Accessories
Responsibilities
Greeting
Complaint handling
Aftercare
Client Help
CRM
Storytelling
Online orders fulfilment
Returns & Exchanges
Packaging
Cash register
Transactions
Client Advising
Upselling
Product demos
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Open/closing store
Health & safety
Languages
English - Native
Spanish - Basic
Education & Training
Christ the King Sixth Form College
‘00 - ‘24
College
Woolwich Polytechnic School
‘95 - ‘00
School