With over 15 years of experience in customer service, fashion, and luxury retail, including beauty, I have built skills in problem-solving and performing under pressure while maintaining professionalism and reliability. My expertise includes personal shopping for private and luxury clients, meeting their needs, and delivering exceptional customer service. I have consistently excelled in roles ranging from sales to management, with a strong focus on teamwork, collaboration, and continuous personal and professional development. My strengths include multi-area management, quality assurance, and delivering superior service. I aim to leverage my skills, expertise, and passion in a role that supports a company's commitment to quality and excellence.
• Customer Service & Sales
• Motivated and inspired the team to consistently achieve KPIs. • Provided exceptional luxury customer service to all clients. • Hosted exclusive brand events for VIP customers. • Managed cash transactions with accuracy and efficiency. • Assisted clients with personalized fragrance styling and recommendations.
• Boosted team productivity to achieve KPIs and meet store financial, sales, and cost objectives. • Built a loyal and repeat customer base, effectively managing and growing a personal business. • Promoted the brand's unique mission to inspire and educate women to explore their individual style and become their own makeup artists. • Managed daily cash transactions exceeding £500. • Delivered exceptional, personalised service to every customer. • Marketed the brand's complete service portfolio to achieve customer engagement and satisfaction.
• Company Overview: Harrods • Harrods
Banana Republic - UK 3/2015 to 01//2017
Styling Sales Advisor, 9/2014 to 01/2015
Sales Temp 8/2014 to 12/2014
Sales Advisor, 12/2012 to 01/2013