Rayah Fathallah
I have hands-on experience in luxury and high-street beauty retail, delivering tailored service and expert product advice for brands like CHANEL and Issey Miyake. I thrive in fast-paced environments, excel in customer care, and confidently assist Arabic-speaking customers on the shop floor.
Represented CHANEL within a premium, customer-facing beauty environment and gained experience in luxury brand service. Provided personalised product recommendations based on customers' preferences, needs and desired results. Delivered polished, attentive service while maintaining professional presentation and luxury brand standards.
Represented ISSEY MIYAKE within the John Lewis fragrance environment, providing a polished and engaging customer experience. Consulted with customers to understand fragrance preferences and guided them towards suitable products and purchasing decisions. Developed confidence in fragrance storytelling, product recommendations and premium customer service.
Advised customers across beauty and makeup products and helped them select products suited to their individual needs. Delivered friendly, professional service in a busy retail environment while maintaining a strong focus on customer satisfaction.
Provided personalised fragrance recommendations based on customers' preferences and requirements. Built customer confidence through attentive listening, product guidance and a welcoming approach.
Run an independent beauty business, providing one-to-one services and developing strong, lasting client relationships. Consult with clients to understand their preferences, requirements and desired results before recommending suitable products or services. Manage client communication, appointments, customer experience and day-to-day business responsibilities. Build repeat business through personalised service, professionalism and a strong understanding of individual client needs.