Rashed Nizam

Assistant Manager / Manager

Result-oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.

Previous Brands
Dunkin Donut
Pathao Bangladesh Limited
PT. Anindya Wiraputra Konsult
Work Experience
Shift Manager
Oct ‘23 - Now
Dunkin Donut

• Greeting customers and answering quarries about the products • Monitor inventory levels and implement a system to ensure that all items are properly stocked • Provided ongoing coaching and feedback to employees to help them reach their full potential • Resolved conflicts between staff members in a professional and timely manner • Scheduled and assigned employee shifts that maximized efficiency and minimized overtime costs • Analyzed sales data to identify trends and develop strategies for increasing revenue and improving customer experience • Closing down update daily sales with end-of-day banking

Assistant Manager- Marketing & Operations
Jan ‘20 - Jun ‘23
PT. Anindya Wiraputra Konsult

• Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis • Drafted contracts, agreements, and other legal documents to facilitate business operations • Developed and implemented a comprehensive business development strategy that increased sales by 30% • Maintained sustainable relationships with key customers • Lead teams to drive potential customers for market development activations and operations

Operations Officer
Mar ‘19 - Jan ‘20
Pathao Bangladesh Limited

• Resolved customer complaints and escalated issues as needed • Created and maintained detailed records of all operational activities • Developed training materials and conducted training sessions for new hires • Established new operational processes that improved customer service times by 33%

Education & Training
Middlesex University
‘23 - ‘24
Global Supply Chain Management
North South University
‘12 - ‘17