Dynamic and results-oriented Sales and Operations expert with a proven track record of optimizing processes, driving revenue growth, and enhancing customer satisfaction. With hands-on experience in the industry, I have developed a comprehensive skill set spanning supply chain management, procurement, operations, and sales. Leveraging a strategic mindset and analytical insight, I consistently deliver impact solutions that streamline operations, reduce costs and boost profitability.
• Welcoming and engaging with customers to develop sales • Ensured the store cleanliness and atmosphere providing amazing experiences that made customers feel good • Managed daily operations, including opening and closing procedures, staff assignments, and inventory management, ensuring smooth and efficient service delivery • Provided leadership and guidance to a team including training, scheduling, and performance management, resulting in improved productivity • Monitored inventory levels, conducted regular stock checks, and placed orders to ensure adequate supply levels minimizing waste and controlling costs • Keeping track of every week's targets and taking the initiative to increase footfall to ensure KPIs are achieved • Handled cash transactions, reconciled daily sales reports, and maintained accurate records of financial transactions in compliance with company policies
• Monitored and managed the daily operations of the business, including scheduling, product dispatched, customer inquiry, and ensuring business needs were well-organized • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis • Drafted contracts, agreements, and other legal documents to facilitate business operations • Developed and implemented a comprehensive business development strategy and maintained and fulfilled KPI • Maintained sustainable relationships with key customers and offer product sourcing and services • Lead teams to drive potential customers for market development activations and operations
•Recruit, onboard, and train new driver-partners to expand the company's network and meet demand • Analysis and implementation of business growth and expansion opportunities by ensuring brand visibility, promotions, service offerings, and partnership • Respond promptly to customer inquiries, feedback, and complaints, resolving issues to ensure a positive user experience • Implement customer service initiatives and quality assurance programs to uphold service standards and drive customer satisfaction • Collaborate with cross-functional teams, including technology, marketing, and finance, to align strategies and achieve operational objectives