Rafal Nurczyk

A brand ambassador in fast paced London, Covent Garden retail store achieving highest results in sales up to date.  Daily store operational tasks such as opening location, setting up registers, cash handling, preparing store to receive customers.  Brand ambassador assisting clients, brand origin, in depth product knowledge  Supporting junior team members offering product knowledge, sharing crucial luxury customer service business tips from previous brand to help elevate the customer experience.  Stocktake participation to ensure accuracy on the highest monthly result.  Delivering and contributing towards monthly group target every month.  Assisting with store transfers, customers returns, deliveries using Stocky system  Taking part in business events, assisting influencers

Career History Career Break - (Jul 2022 – Sep 2022)

A brand ambassador that developed and supported the sales of the flagship store, that significantly contributed towards overall store objectives, sales plans and targets: • Responsible for driving store business and growing a portfolio of clients (online/in house). • Developed client engagement strategies to set goals, create and implement personal action plans, in order to meet and exceed high monthly, quarterly and annual sales targets. • Maintained excellent and up to date product knowledge, awareness of new campaigns and product launches. • Used appropriate and effective communication to ensure customer service was in line with brand standards, to help drive sales through repeat client business. • Ensured that displays were replenished and stock was impeccably presented. • Participated with deliveries, transfers, stock control and replenishing procedures when required. • Managed financial transactions (sales and refunds). • Ensured compliance with all internal security control procedures. r.nurczyk@gmail.com

Delivered DKNY's luxury retail experience consistently through excellent customer service, achieved and exceeded sales targets through cross-selling and up-selling together with other team members: • Provided one to one consultations to listen to clients and provided advice on DKNY's menswear collection(s). • Accurately processed customer orders and payments by ensuring personalised service including order follow-ups and updates re collection and/or deliveries. • Handled customer queries and/or returns in a timely manner. • Promoted pre orders for future collections. • Ensured that displays were maintained and executed as per store guidelines. • Performed stock control. Other Experience

2007 – 2008