Ranjit William
I have hands-on experience in high street retail, supporting customers with product selection, managing stock, and maintaining an organised shop floor. I thrive in fast-paced environments, handle returns and exchanges professionally, and am committed to delivering excellent service and teamwork for a positive in-store experience.
Assisted customers with product selection, queries, and purchases, providing excellent service. Maintained the shop floor, ensuring products were well-stocked, organised, and visually appealing. Processed returns and exchanges professionally while following store policies. Supported team members in daily operations, including opening/closing procedures and stock management. Resolved customer issues calmly and effectively, contributing to a positive shopping experience.
Handled inbound and outbound customer calls, resolving queries and complaints efficiently. Resolved complex customer issues, reducing repeat calls by 30% through proactive problem-solving and follow-up. Implemented process improvements, reducing call escalation rate.