Izza Mir


With extensive retail experience at HomeSense and Harrods, I excel in customer service, sales transactions, and inventory management. Known for my adaptability and professional manner, I'm seeking a flexible sales associate position to utilise my skills in dynamic environments.

Previous Brands
Just Eat Head Office
The Entertainer, Head Office
NHS 119 Campaign, Concentrix Ltd
Ilbert Consultancy Services Ltd
Work Experience
Device Support Advisor
Jan ‘22 - Oct ‘22
Just Eat Head Office

• Working with the Onboarding team to ensure new corporate partners are fully registered with an active account • Establishing an initial relationship with corporate partners to better understand their needs and requirements • Working with Onboarding, Customer Services, Supply Chain, Logistics teams to ensure operational arrangements are fully in place • Provided technical support and troubleshooting assistance to corporate partners who used the company platform on their devices • Zendesk software for ticketing to support team with customers by telephone and email • Single point of contact for queries for device compatibility, software updates and application functionalities • Knowledge of various devices and operating systems with strong communication of technical information • Escalating complex technical issues to higher-level support teams for resolution • Managing inventory and coordinating with other departments to ensure devices are configured and deployed • Training new employees on how to use devices and software • Inducting new employees including of other teams with a start-to-end of the process • KPIs evaluate performance and effectiveness of service process including Interaction, Communication and Problem Solving

Customer Services Administrator
Oct ‘21 - Dec ‘21
The Entertainer, Head Office

• Zendesk software to support and assist customers by dealing with enquiries such as payments and deliveries, resolving issues, and providing technical support by telephone, email and live chat • Working as part of a team to support UK and international branches but also independently to ensure customer enquiries are addressed within the standard timeline • Logging late and wrong deliveries by the Courier as well as other complaints • Escalating logistics and delivery issues with Courier companies • Liaising with charities to dispatch merchandise to under privileged children and to sponsor events • Prioritising projects by season including Halloween and Christmas • Ensuring GDPR compliance

Customer Service Advisor
Feb ‘21 - Oct ‘21
NHS 119 Campaign, Concentrix Ltd

• Initial point of contact for the public to achieve first call resolution, coronavirus testing advice and bookings • Completing clarity and identification validity checks • Conducting checks on NHS medical records • Advising on drive-through and walk-through centres with available appointments • Advising on exceptional circumstances to fast-track vaccinations or referrals to GP • Note taking on each and every call for audit purposes and for any follow-up telephone calls

Personal Assistant
Jan ‘19 - Jan ‘21
Ilbert Consultancy Services Ltd

• Onboarding of new staff including their IT equipment, payslips and relevant registrations • Calendar management including organising and planning meetings • Helping draft bids for consulting services to clients within the public sector • Registering revenue and invoices for accounts on Excel for the Accountant to review and file with HMRC • Sorting and distributing incoming post and organising and sending outgoing post

Sales Associate (temp)
May ‘18 - Dec ‘18

• Resolving product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment • Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up resolution • Inventory management to price new products and promote underselling ones at clearance • Shop floor and window layout changes on a weekly basis to display and promote merchandise • Customer service including cashier duties to process payment transactions, refunds, exchanges and vouchers and assist customers with queries and product advice

Sales Associate
Feb ‘18 - May ‘18

• Greeting customers, and addressing their questions and queries • Assisting customers effectively by solving customer disputes • Operating counter to process payment transactions in card, foreign currencies and Ali Pay • Maintaining an orderly appearance of counters in the shop floor and ensuring sufficient inventory

Customer Service
Nov ‘15 - Nov ‘16
lexi cinema

Lexi Cinema (social enterprise), Kensal Rise, London • Co-ordinating parties, book and product launches at venue • Ensuring technical equipment was in working order • Checking inventory and re-ordering

Personal Assistant
Feb ‘15 - Feb ‘18
Ilbert Consultancy Services Ltd

• Onboarding of new staff including inductions, policies and start-up equipment • Screening and directing phone calls and distributing correspondence • Monitoring the Managing Director's email and responding accordingly • Calendar management including organising and planning meetings • Logging invoices and expenses for the Accountant • Inventory management of office equipment and stationery

Retail Experience
Retail Category
High street
Work Environment
Department store
Shopping centre
High street store
Product Category
Client Help
Complaint handling
Cash register
Returns & Exchanges
Online orders fulfilment
Open/closing store
Delivery processing
Stockroom management
Product labelling
Shabber Ahmed
Direct manager - Head of Procurement , Ilbert Consultancy Services Ltd
Jan 2019 - Jan 2021

Izza is a professional with strong punctuality and structured. Her ability to organise my personal and professional files helped maintain a very busy professional schedule. She dealt with supplier and contractor correspondences promptly. Izza is reliable in terms of special projects especially during my travels when I could depend on her to respond on my behalf.

English - Fluent
Urdu - Native
Hindi - Fluent
Education & Training
The Hypnotherapy Training Company
‘16 - ‘17
Certificate in Hypnotherapy
University of Punjab
‘11 - ‘13
Bachelor of Arts in Applied Psychology
Jhelum College
‘09 - ‘11
FSc in Pre-Medical Science
F.G. Girls Secondary School
‘04 - ‘09
the Mary Ward Centre
Unknown - ‘16
Certificate in Graphic Design (InDesign, Illustrator and Photoshop)