Reshma Dilipcumar
I bring extensive experience in luxury retail and fragrance, specialising in bespoke scent consultations, advanced product knowledge, and high-end customer service. Adaptable and detail-oriented, I excel in sales, visual merchandising, and building client loyalty within dynamic, premium retail environments.
Delivered bespoke scent consultations at a premium retail kiosk layout, matching shoppers with Middle Eastern-inspired luxury fragrances, fine oils, and ouds. Leveraged an understanding of Organic Chemistry and extraction methods (distillation and absolutes) to explain scent volatility, raw material purity, and molecular notes to discerning customers. Provided comprehensive sensory and olfactory education on fragrance families, detailed scent compositions, and advanced layering techniques. Set high standard store displays, arranged testers, and managed promotional visual merchandising to captivate passing retail traffic. Met individual and store-wide sales targets through proactive customer engagement and tailored lifestyle gifting recommendations.
Managed premium face-to-face customer consultations in a high-end luxury boutique environment, building strong client loyalty. Curated bespoke product recommendations by evaluating individual client tastes, specializing in profiling personal fragrance and luxury preferences. Handled daily operational store administration, balanced point-of-sale (POS) systems, and audited high-value inventory meticulously. Resolved customer queries with maximum professionalism, achieving a 95%+ client retention and repeat business rate.