Promoted to Management Supervisor at H.Samuel within 5 months, I excel in delivering exceptional customer service and personalised shopping experiences. Skilled in decision-making under pressure, I thrive in dynamic retail environments, specialising in watches & jewelry. Basic English proficiency enhances my versatile communication skills.
• Promoted to supervisor within 5 months of joining H Samuel, demonstrating exceptional performance and leadership abilities. • Provide hands-on supervision and guidance to a team of employees, ensuring consistent delivery of excellent customer service. • Make informed decisions in time-sensitive situations, resolving customer issues promptly and maintaining smooth operations. • Proactively engage with customers, addressing their needs and providing personalized shopping experiences to drive sales and enhance satisfaction.
• Conducted COVID-19 testing with eficiency and accuracy, ensuring adherence to testing protocols and safety guidelines. • Greeted customers in a friendly and professional manner, providing clear instructions and addressing concerns during the testing process. • Demonstrated excellent customer service skills, maintaining composure in high-pressure situations and providing support to anxious individuals. • Collaborated with healthcare professionals to facilitate smooth testing operations and ensure timely delivery of results. • Was able to gain experience by doing door to door sales to sell products, was gaining experience as this was helpful with my salesman experience.