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Saloni Shukla

A creative mind in Game Design, currently mastering my craft at Kingston University with 2.5 years in sales and design.
About

I am a seasoned Sales Assistant with experience at Arteferra Designs and Sous Vintage Shop. I excel in customer service, sales conversions, managing transactions, and maintaining efficient store operations during peak hours, ensuring a smooth shopping experience. Fluent in English and Hindi.

Previous Brands
Arteferra Designs
Sous Vintage Shop
Sankalp Org. NGO
Work Experience
Sales Assistant
Jan ‘23 - Nov ‘23
Arteferra Designs

Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs. Worked energetically to maintain efficient operations during peak trading hours. Accepted and processed cash, cheque, card and mobile payments using POS systems. Developed and implemented a customer relationship management system that increased customer retention. Demonstrated a wide variety of products to customers to increase sales conversions

Sales Assistant (Part
Feb ‘22 - Dec ‘22
Sous Vintage Shop

Delivered high-quality customer service in a vintage store in Milan, ensuring customer satisfaction and repeat business. Efficiently managed customer inquiries and transactions during peak times. Collaborated with team members to ensure smooth operations and an excellent shopping experience. Provided friendly and helpful assistance, sharing product knowledge and recommendations. Maintained a clean and organized store environment for a safe and pleasant experience.

Area Co - Ordinator
Mar ‘19 - Apr ‘20
Sankalp Org. NGO

Proven track record of effectively implementing initiatives aimed at enhancing the lives of vulnerable populations. Skilled in program management, community engagement, capacity building, and monitoring and evaluation. Strong ability to build and maintain partnerships with stakeholders to achieve project goals. Exceptional communication, leadership, and organizational skills.

Retail Experience
Retail Category
Premium
Luxury
Work Environment
Boutique
High street store
Outlet
Other
Product Category
Watches & Jewelry
Womenswear
Accessories
Leather goods
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Client Advising
Product demos
Transactions
Cash register
Packaging
Returns & Exchanges
Online orders fulfilment
Product setup
Stockroom management
Open/closing store
Health & safety
Product labelling
Inventory control
Order preparation
Store Maintenance
Delivery processing
Recommendations
Avishek Tripathi
Worked in the same group - Sales Manager, Arteferra Designs
Jan 2023 - Nov 2023

I had the pleasure of working with Saloni and their professionalism and dedication were truly inspiring. They consistently demonstrated exceptional expertise in field and their ability to solve complex problems under pressure was impressive. Their positive attitude and collaborative spirit made them a valuable team player, always willing to go the extra mile to help others succeed. Saloni is a true asset to any team, and I have no doubt they will continue to excel in their career. I highly recommend them for any future opportunities they pursue.

Languages
Hindi - Native
English - Fluent
Education & Training
Kingston University
‘24 - ‘25
MA in Game Development Design
NABA university
‘21 - ‘23
MA in Product & Service Design
PEARL ACADEMY
‘16 - ‘20
BA in Interior Arch. Design