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Rahma Kagabo

Confident, friendly and adaptable, with a passion for people, creativity and new opportunities.
About

I bring hands-on experience as a sales assistant at Ted Baker and Calvin Klein, delivering excellent customer service, driving sales, and maintaining high shop floor standards. Adaptable and reliable, I thrive in fast-paced retail environments and am passionate about creating positive shopping experiences in fashion settings.

Previous Brands
Travelodge
CREAMS
Ted Baker
Amazon
Costa
Calvin Klein
The Bridge Nightclub
Rasa Beauty
Helping Hands
Work Experience
Receptionist
May ‘25 - Dec ‘25
Travelodge

Delivered excellent customer service to guests and dealt professionally with enquiries and complaints. Checked guests in and out efficiently while handling payments and money accurately. Answered telephone enquiries and managed numerous emails. Maintained accurate records and completed filing and photocopying. Worked independently while reporting directly to management. Built positive relationships with customers and ensured their needs were met.

Team Member
Dec ‘23 - Nov ‘24
CREAMS

Provided professional and friendly customer service in a busy environment. Took customer orders and served food and beverages efficiently. Handled customer enquiries and ensured a positive customer experience. Prepared and served a range of hot and cold drinks. Maintained high standards of cleanliness, organisation and presentation. Replenished stock and ensured the store was fully prepared for customers. Worked effectively as part of a team during busy periods.

Sales Assistant
Nov ‘23 - Feb ‘24
Ted Baker

Delivered a high standard of customer service within a fast-paced fashion retail environment. Engaged with customers in a friendly and professional manner and assisted them throughout their shopping experience. Developed an understanding of customer needs and recommended suitable products. Supported sales by confidently discussing products, promotions and alternative options. Processed customer purchases and handled payments accurately. Maintained the presentation and cleanliness of the shop floor and fitting room areas. Assisted with stock replenishment, deliveries and maintaining an organised stockroom. Worked effectively as part of a team while also being able to work independently. Maintained a professional appearance and represented the brand positively.

Sortation Operative
Oct ‘22 - Jan ‘23
Amazon

Verified work orders against corresponding item and batch numbers. Prepared items for delivery and assisted with loading stock. Maintained accuracy when handling and sorting products. Reported damaged items and issues to supervisors. Worked efficiently within a fast-paced team environment while meeting operational requirements.

Barista
Apr ‘22 - Jul ‘22
Costa

Provided professional customer service and interacted positively with customers. Prepared and served a range of hot drinks and food. Took customer orders and processed transactions accurately. Maintained a clean, organised and well-stocked store. Worked efficiently during busy periods while maintaining service standards.

Sales Assistant
Dec ‘21 - Apr ‘22
Calvin Klein

Provided professional and friendly customer service in a busy fashion retail environment. Welcomed customers and identified their needs to provide a personalised shopping experience. Assisted customers with product selection, sizing and general enquiries. Promoted products and supported sales by identifying opportunities to recommend additional items. Operated the till and handled cash and card transactions accurately. Maintained high standards of shop-floor presentation, ensuring products were organised and displayed appropriately. Replenished stock and assisted with deliveries and stock organisation. Worked closely with colleagues to achieve excellent customer service and store standards. Dealt with customer queries and complaints professionally and appropriately.

Barmaid
Sep ‘21 - Nov ‘21
The Bridge Nightclub

Provided professional customer service in a busy environment. Served customers efficiently and handled customer requests appropriately. Prepared, mixed and served a variety of drinks. Maintained a clean, organised and well-stocked bar. Worked effectively as part of a team during busy periods.

Sortation Operative
Jul ‘21 - Sep ‘21
Amazon

Verified work orders and corresponding item and batch numbers. Prepared and loaded stock for delivery. Ensured products were handled and sorted accurately. Reported damaged items and operational issues to supervisors. Worked efficiently to meet daily targets in a fast-paced environment.

Receptionist
Jun ‘16 - Jul ‘17
Rasa Beauty

Answered telephone calls and dealt with customer enquiries professionally. Welcomed visitors and ensured they signed in and out correctly. Handled parcels and completed photocopying and administrative duties. Dealt with customer complaints and worked to achieve high levels of customer satisfaction. Maintained a professional and welcoming reception area.

Volunteer
Jul ‘15 - Dec ‘15
Helping Hands

Served food and assisted with cleaning and general organisation. Completed laundry and sorted donated clothing. Organised toys and other donations received from members of the public. Worked as part of a team to support the day-to-day running of the organisation.

Retail Experience
Retail Category
High street
Luxury
High-end luxury
Work Environment
Department store
Pop-Up
Shopping centre
Boutique
Outlet
Product Category
Womenswear
Accessories
Leather goods
Footwear
Watches & Jewelry
Beauty & Fragrances
Responsibilities
Complaint handling
Greeting
Client Help
Aftercare
Client Advising
Upselling
Cash register
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Order preparation
Store Maintenance
Open/closing store
Health & safety
Product setup
References
Isabella
Worked in the same group - supervisor, Ted Baker
Nov 2023 - Feb 2024

Rahma is a very hard worker and knows how to work with people she is very polite and always ready to learn new things she’s a quick learner and was a pleasure to work with

Languages
English - Fluent
Education & Training
NewVlc Sixth Form College
‘17 - ‘19
A-Level or Equivalent
Kingsford Community School
‘12 - ‘17
GCSEs or Equivalent – Key Subjects