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Open to Permanent
Open to Permanent

Firoz Alizada

Customer Service Assistant
About

Experienced Sales Associate with strong customer service and sales skills. Proven track record in meeting targets, managing inventory, and thriving in fast-paced retail settings. Proficient in product knowledge and maintaining optimal stock levels for enhanced shopping experiences.

Previous Brands
Argos
Portobello Gifts and Souvenirs
Premier Inn
Reserved
Work Experience
Sales Associate
May ‘24 - Now
Reserved

• Provided exceptional customer service, assisting customers with product selection and ensuring a positive shopping experience • Maintained up-to-date knowledge of store products, promotions, and policies to effectively answer customer inquiries and drive sales. • Collaborated with team members to achieve daily, weekly, and monthly sales targets, consistently meeting or exceeding goals. • Efficiently managed inventory in the stock room, ensuring accurate stock levels and timely restocking of merchandise to maintain optimal product availability.

Warehouse Operative
May ‘23 - Dec ‘23
Argos

• Picked and packed orders, consistently exceeding all targets by 10% • Demonstrated ability to work under pressure by maintaining high levels of performance during seasonal peaks • Attentive to details: near perfect levels of accuracy in picking and packing

P/T Sales Assistant
Jan ‘17 - Jan ‘19
Portobello Gifts and Souvenirs

• Helped to efficiently run shop floor in a highly demanding and busy environment • Provided outstanding customer service, often adapting each individual interaction to specific customer by making interaction in their spoken language • Demonstrated strong ability to multitask, dealing with customer queries, serving customers at the tills and ensuring all stock is replaced immediately Private Tutoring • Conducted private GCSE Mathematics tutoring sessions thrice weekly, resulting in all three students achieving grades 6 and above. • Enhanced communication skills by explaining complex concepts clearly. • Developed creative teaching methods to make sessions interactive and engaging. Reserved May 2024 – Present • Managing responsibilities on the shop floor, ranging from replenishment and maintenance as well as conversing with customers and in the stockroom, ensuring efficient operations and excellent customer service.

Retail Experience
Retail Category
High street
Work Environment
Flagship store
Other
Product Category
Menswear
Womenswear
Accessories
Responsibilities
Greeting
Client Help
Styling
Client Advising
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Inventory control
Stockroom management
Stock control
Open/closing store
Order preparation
Recommendations
Rodger Siluba
Direct manager - Senior Manager, Argos
May 2023 - Dec 2023

Positive can do attitude and always going a extra mile. Always wanted to learn new things and was helpful to others, staying behind until the task is finished when needed. Well mannered and would go back to the Team manager for more task that idle. Good attendance and punctuality for a young person.

Languages
English - Native
Persian - Native
Education & Training
City University Of London
‘20 - ‘24
Bachelor of Science in Mathematics