Bernard Brett’ Reynolds
I have strong retail sales and customer service experience, specialising in personalised product advice, upselling, and seamless service delivery. I adapt quickly to new environments and excel in busy high street and premium retail settings, always focused on delivering positive customer experiences and supporting store operations.
Attended customer home leads provided by outsourcing company and directly from Home Logic, Cosy Homes for the survey and installation of Spray Foam Insulation/Cavity Wall insulation and other home improvements products. Other leads for Solar and Air source heat pumps were provided and cross selling including conservatories, insulation and Loft access products.
Provided expert guidance to customers on bespoke fitted bedrooms and home office installations, ensuring their individual needs were met and expectations exceeded, leading to a consistent record of high customer satisfaction scores. Represented Sharps luxury home products with in-depth knowledge and enthusiasm, effectively communicating features and benefits to customers, thereby increasing interest and driving sales performance. Coordinated and scheduled home design visits, adeptly managing follow-ups on quotations through telephone and email correspondence, as well as delivering comprehensive support across various branch locations to maintain seamless service continuity.
Delivered comprehensive travel and tour advice as a freelance consultant for renowned travel firms like Solos Holidays and Hotelplan Ltd, specialising in creating enriched, custom travel experiences for solo and group tourists in international destinations. Demonstrated strong customer service excellence by providing on-the-spot support and guidance to travellers, addressing concerns with empathy and efficiency, and consistently receiving commendable feedback for enhancing client satisfaction. Successfully managed logistics and coordination for tours, including excursion planning, accommodation arrangements, and transport solutions, ensuring a seamless and stress-free travel experience for all clients.
Provided specialised guidance and support to clients on smoking cessation, underpinned by comprehensive training in addiction counselling and behavioural change techniques. Implemented individualised support plans based on clinical best practices, enabling clients to achieve and maintain a smoke-free lifestyle, which contributed to the company's high success metrics in public health outcomes. Delivered empathetic and non-judgmental service to a diverse client base, cultivating a supportive environment that facilitated successful smoking cessation journeys, reinforcing the company's commitment to public health and wellbeing.
Served as a Personal Assistant to a Senior Education Advisor at the Cambridge Education Authority, providing comprehensive diary management which included coordinating and scheduling all appointments with various schools across the Cambridge area. Facilitated the smooth operation of meetings by preparing and organising essential documents, presentations, and reports, thereby enhancing the efficiency and effectiveness of educational consultations. Played a key role in supporting the Senior Advisor during school visits by taking comprehensive minutes and action points, which contributed to the strategic planning and follow-up processes within the education authority.