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Kazi Quaiyum

Guest Service Agent
About

A dedicated, proactive individual with a very strong work ethic, and extremely committed to delivering excellent customer service. Highly organised, and very personable with a wide range of people, and Able to thrive in challenging environments to achieve positive work results. Excellent communication skills, always using a professional approach to engage with people to ensure required outcomes are achieved. Experience of dealing with all aspects of sales, with a continuous drive to exceed milestones and achieve work objectives. Customer focused, sales driven and highly motivated to work in a challenging and rewarding role.

Previous Brands
Dekko Group
Golden Oil Refinery Private Limited
G Star Raw - Oxford Circus
Novotel London, Accor UK Business and Leisure Hotels Ltd.
Radisson Blu Hotel
SATGURU Travels, Times Square Building
Zedwell Piccadilly Hotel, Piccadilly
Work Experience
Front Lobby Host
Nov ‘22 - Apr ‘23
Radisson Blu Hotel

Team Leader
Sep ‘22 - Nov ‘22
Novotel London, Accor UK Business and Leisure Hotels Ltd.

Guest Service Agent
May ‘21 - Jun ‘22
Zedwell Piccadilly Hotel, Piccadilly

Brand Ambassador
Nov ‘19 - May ‘20
G Star Raw - Oxford Circus

Marketing Coordinator
Jun ‘19 - Aug ‘19
SATGURU Travels, Times Square Building

General Manager
Jan ‘15 - Jan ‘18
Golden Oil Refinery Private Limited

Product Coverage: Petroleum products.

Merchandiser
Jan ‘12 - Jan ‘15
Dekko Group

Product Coverage: Shirts, Tops, Blouses. Buyer/Client: TOMMY HILFIGER, G-STAR (NETHARLAND), ESPRIT (GERMANY).

Retail Experience
Retail Category
High street
Premium
High-end luxury
Work Environment
Boutique
Shopping centre
Flagship store
High street store
Product Category
Menswear
Womenswear
Accessories
Leather goods
Responsibilities
Greeting
Client Help
CRM
Styling
Client Advising
Upselling
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Languages
Bengali
English
Mandarin
Hindi
Urdu
Arabic
Education & Training
University of Northampton
Unknown - ‘21
Master's in Business Administration (MBA):
Assumption University
Unknown - ‘19
Master's in Business Administration (MBA) -
North South University
Unknown - ‘10
(BBA) Degree in International Business:
Dhaka Commerce College
Unknown - ‘05
High School Certificate
Banani Bidyaniketon
Unknown - ‘03
Secondary School Certificate SSC