Sandhya Sasi

I am a passionate self motivated person who is currently pursuing master’s degree in international business management.

London, UK

Postgraduate business and management student with 1-year experience in customer service seeking opportunities in sales, marketing, HR, and finance.

Brands Sandhya has worked with

CO-OP
NGOJOBS
ZARA
NGOJOBS
Concentrix

Experience

CUSTOMER ASSISTANT

CO-OP

Sep 2022 - Dec 2022

• Answering customer queries and questions face to face or by phone/email
• Carrying out tasks assigned by line manager
• Selling, tracking, and refunding products
• Delivering excellent customer s...

FRONT DESK RECEPTIONIST

ZARA

Jan 2021 - Aug 2022

• Performed product demos for 200+ customers.
• Ensured process efficiency handling by resolving process Complaints and issues with a 90% accurate turn around time.
• Maintained responsibility for s...

TECHNICAL ADVISOR

Concentrix

Jun 2020 - Dec 2020

• Giving Technical support for Lorex US customers.
• Trained and Managed a team of 5 associates to dynamically Implement end-to-end process strategies meant for users under retention group.
• Took a...

NGO Support

NGOJOBS

Oct 2018 - Nov 2018

• Managing social media platforms
• Attract fundraisers through video and post advertisements.
• Organizing daily logistical operations

COMMUNITY DEVELOPMENT

NGOJOBS

Aug 2018 - Oct 2018

• Teaching English to special needs and socially disadvantaged children.
• Managing charity school daily routine procedures, lineup, break time, lunch.
• Scheduling and organizing regular events and...

Retail Experience

Responsibilities

Greeting
Client Help
CRM
Complaint handling
Styling
Product demos
Upselling
Cash register
Online orders fulfilment
Packaging
Returns & Exchanges
Transactions
Client Advising
Store Maintenance
Product setup
Product labelling
Delivery processing
Stockroom management
Order preparation

Retail Category

Premium
High street
Other

Work Environment

Shopping centre
Department store
High street store

Product Category

Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Other
Beauty & Fragrances

Languages

English

Education & Training

Northumbria University

Master of International Business

2023 to 2023

Acharya Institute of Technology

Bachelor of Computer Applications

2017 to 2019

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