I bring extensive experience in customer service and team coordination, excelling in fast-paced environments. Skilled in guest engagement, upselling, and store operations across luxury retail settings. Adaptable and ready to enhance sales performance with a focus on client satisfaction and efficient workflows.
Welcome guests Take orders Serve the orders Clear table and reset
2 weeks
My job role included greeting and assisting guests upon arrival, ensuring a positive first impression and address guest inquiries and resolve complaints promptly, maintaining high satisfaction levels whilst also colaborating with kitchen and service staff to coordinate food and beverage orders. As a training champion I designed and delivered training programs for new hires, focusing on service standards, menu knowledge, and operational procedures. -Conducted regular training sessions and workshops to upskill existing staff, improving overall service quality. -Collaborated with management to identify training needs and create tailored development plans. -Monitored team performance and provided feedback to ensure adherence to best practices, and assisted in onboarding processes, ensuring a smooth transition for new employees.