Freya Shah
I bring hands-on experience in delivering exceptional customer service and driving sales across luxury and high street retail, with strengths in client advising, upselling, and store operations. I adapt quickly to dynamic shop floors, ensuring every customer enjoys a positive and personalised experience.
Manufactures specialised extracting and Cleaning Equipment for the Petrochemical Industry Partnered with sister companies to modernise marketing assets and presentations, driving consistent branding and improving communication across multiple business units. Contributed to the development of an internal equipment management application by leveraging GitHub for collaborative version control, documentation, and software development processes. Produced accurate English translations of Dutch legal and corporate documentation, facilitating cross-border communication and supporting international operations. Developed and executed digital content and social media campaigns for the Rental Department, creating marketing materials that strengthened customer engagement and supported business growth.
Provides maintenance and specialised fabrication services to the Petrochemical Industry Gained extensive knowledge of managing diverse business operations, including production, project management, finance, sales, and supply chain. Organised third-party training sessions and seminars for up to 120 workforce members, while coordinating with external professionals and internal teams to manage logistics and feedback reporting. Visited Peinemann, a machinery supplier in the Netherlands to assess new technologies. Presented an 11-page report directly influencing machinery purchase worth 800,000 euros. Organised a major client-facing exhibition attended by 500+ guests, coordinating stakeholders and helping showcase company products and services to customers.
EduTech Start-Up that provides online digital marketing courses to help people upskill Drove customer acquisition and business development through targeted outreach, successfully converting 15 new clients. Built and managed a database of 500+ prospective customers across schools, universities and businesses, supporting structured customer relationship management and follow-up. Conducted market and customer research using Snov.io, Webscraper, SemRush and Clearscope to identify commercial opportunities and potential customer segments. Supported expansion into new geographic markets through proactive prospecting, personalised communication and relationship building.