Laiba Sabri

Customer Service Advisor

With a strong foundation in customer care and upselling, I excel in high street retail environments. My experience as a Barista and Customer Care Advisor has honed my skills in complaint handling, hygiene standards, and ensuring customer satisfaction. Fluent in English, Hindi, and Urdu, I adapt quickly to diverse retail settings.

Previous Brands
Holiday Angels
Work Experience
Jul ‘22 - Oct ‘23

• Contributing to all daily operations according to timelines, operational procedures and quality standards • Serving customers with exceptional customer service, completing orders at the till and preparing beverages • Ensuring the promotion of company products and customer satisfaction • Developed effective working relationships with team members, collaborating and supporting one another as a team to achieve deliverables and long-term business impact • Review of stock, ensuring that supplied required are available, supporting the smooth-running of daily operations • Ensuring cleanliness and hygiene at all times

Customer Service Advisor
Jan ‘21 - Feb ‘22
Holiday Angels

• Processing of customer requests and coordination of holiday bookings, including contacting airlines, hotels and other supplies • Management of timely and effective communication with customers, ensuring they are fully appraised of the status of their bookings and receive the needed documentation • Handling customer enquiries and complaints, following through to resolution on actionable issues and ensuring customer satisfaction • Actively involved in social media content creation, promoting various destinations and an aesthetic and engaging way

Retail Experience
Retail Category
High street
Work Environment
Travel retail
High street store
Product Category
Complaint handling
Client Help
Client Advising
Online orders fulfilment
Health & safety
Open/closing store
Order preparation
Store Maintenance
Product labelling
Product setup
Stock control
Abul Sojib
Senior colleague - batista supervisor , BARISTA
Jul 2022 - Oct 2023

Dear Sir/Madam, Hope this email finds you well. I am writing to wholeheartedly recommend Laiba for the position of barista at your esteemed establishment. I have had the pleasure of working closely with Laiba at Starbucks St Pancras for one year, and throughout this period, she has consistently demonstrated exceptional professionalism, dedication, and talent in her role. Laiba possesses a rare combination of technical expertise and interpersonal skills that make her an invaluable asset to any team. Her ability to craft exquisite coffee beverages with precision and flair is matched only by her warm and welcoming demeanor, which never fails to leave a positive impression on customers and colleagues alike. What truly sets Laiba apart is her unwavering commitment to excellence. Whether she is meticulously perfecting her latte art or going above and beyond to ensure customer satisfaction, Laiba approaches every task with enthusiasm and a genuine desire to deliver the highest quality service. Moreover, Laiba is an excellent team player who thrives in collaborative environments. She is always willing to lend a helping hand to her colleagues and takes great pride in fostering a positive and supportive workplace culture. In summary, Laiba is an exceptional barista who would be a tremendous asset to your team. Her passion for coffee, coupled with her outstanding work ethic and interpersonal skills, make her the ideal candidate for the position. I have no doubt that she will exceed your expectations and contribute positively to the success of your establishment. Please feel free to contact me if you require any further information. I wholeheartedly endorse Laiba and I am confident that she will excel in her new role. Sincerely, Abul Kalam Sojib Shift Supervisor Starbucks St Pancras Email: aksojib01@gmail.com

Education & Training
New City College
Unknown - ‘23
Diploma of Management
‘18 - ‘18
Hospitality and Catering:
Camino Spanish Tapas
Level 2 Diploma
in Travel and Tourism: