I bring a wealth of experience in client advising, upselling, and inventory control within luxury retail environments. I'm adaptable and skilled at handling diverse tasks from greeting customers to managing online orders, ensuring smooth store operations and exceptional customer service.
• Guided the team with a big-picture mindset, steering our business forward by coming up with smart plans and making sure everyone's on the same page. • Kept a close eye on the money flow, finding ways to make us more profitable and efficient, so we could keep growing and kicking goals. • Led the expansion of the company's operations by seting up a new office, including overseeing office design, infrastructure setup, and technology implementation. • Used data to make smart decisions, always looking for ways to make things beter and keep us on track towards our goals • Effectively trained and developed 21 managers to ensure their readiness to assume operational responsibilities, thereby facilitating smooth and seamless transitions within the entities.
• Spearheaded business development initiatives to drive revenue growth and expand market share. • Identified and evaluated new business opportunities, conduct market research, and develop strategic plans to penetrate new markets. • Successfully established and managed strategic partnerships with key stakeholders, resulting in a 70% increase in sales within the first year. • Built and managed a high-performing business development team, providing guidance, training, and mentorship to maximise their potential..
• Conducted thorough market analysis, identified competitive differentiators and developed innovative strategies with a comprehensive understanding of the IT industry and emerging trends, to penetrate new markets and stay ahead of the competitio • Built and maintained strong client relationships • Excelled at cultivating trust and rapport with key decision-makers understanding their business needs, and aligning our IT solutions to address their pain points and deliver value.
• Formulated and executed business development plans to drive revenue growth and increase market presence. • Identified new business opportunities and built strategic partnerships with key clients, resulting in a rapid increase in sales. • Led the development of marketing campaigns and promotional activities to enhance brand visibility and drive customer engagement. • Conducted market research and analysis to identify market trends, customer needs, and competitive landscape. • Managed the end-to-end sales process, from lead generation to contract negotiation and closing deals. • Trained and mentored business development associates, fostering a culture of continuous learning and professional growth.
• Established positive relationships with prospective candidates through networking and regular communications. • Developed strong understanding of client companies' values, work culture, and environment. • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
• Reviewed designs, plans and reports to ensure constant compliance with project specifications. • Introduced initiatives to improve process flows and reduce waste. • Identified and rectified quality issues, minimising operational disruption. • Coordinated project resources, goals and activities, facilitating successful closure and handover. • Delegated and assigned tasks to teams for accountability purposes.