I have strong customer service and organisational skills from premium hospitality roles, with experience in complaint handling, upselling, cash register operations, and stock control. I thrive in fast-paced retail environments and am adaptable, detail-oriented, and committed to delivering excellent service on the shop floor.
Closing Operations: Managed the process of closing half of the restaurant during low booking periods, ensuring a smooth transition. Communication with Kitchen Staff: Coordinated with the chef regarding menu specials, dietary restrictions, and guest preferences. Documentation: Managed documentation for the Exhire, ensuring accuracy and compliance. Event Planning: Collaborated with the events team to plan, organize, and execute various events. Menu Updates: Coordinated changes and updates to menus, contributing to an enhanced dining experience. Reservations Management: Handled inquiries and managed reservations to optimise seating. Supporting Management: Assisted the manager with daily operations, providing administrative support as needed. Training New Staff: Responsible for training new receptionists, sharing best practices and operational procedures.
Booked and Managed Reservations: Utilized Sevenrooms to efficiently manage and organize reservations, optimising table assignments. Customer Engagement: Welcomed guests warmly, ensuring they felt valued and catered to during their dining experience. Delivery Management: Placed orders through Deliveroo and Supper, coordinating food delivery effectively, and managing operations with Orkestro. Feedback Enhancement: Drove an increase in positive reviews from clientele, enhancing the restaurant's reputation and online presence. Productivity and Morale: Contributed to a noticeable increase in team productivity and overall positivity within the restaurant environment.
Assistant with School Work: Aided children with their schoolwork, including literacy and reading activities. Cleaning and Sanitizing: Ensured a safe and clean environment for children by regularly cleaning and sanitizing play areas. Maintaining Relationships: Fostered positive relationships with children and parents through friendly and engaging interactions. Meal Prep for Children: Prepared healthy meals and snacks tailored to children's dietary needs and preferences. Monitoring Behavior: Observed children's behavior, identifying any suspicious activity, and ensuring their safety