Sr. Program / Project Management professional
● Lead enterprise transformation, cloud modernization, and automation programs with multi- million-dollar budgets, ensuring consistent delivery excellence across global client environments. ● Designed and matured end-to-end governance frameworks, elevating delivery predictability by 30% and enabling measurable operational resilience. ● Drove alignment between CXO strategic goals and delivery outcomes, ensuring programs directly contributed to customer growth, retention, and contract expansion. ● Implemented data-driven performance dashboards, improving transparency, forecasting accuracy, and margin control. ● Directed enterprise-wide risk and continuity programs achieving 100% operational uptime, safeguarding revenue and client trust. ● Built and coached multi-regional delivery organizations, improving capability maturity, role clarity, and leadership accountability across the USA, Europe & APAC.
● Led modernization, migration, and multi-site infrastructure programs with zero downtime, ensuring business continuity during major upgrades. ● Established RCA-driven governance that reduced recurring issues by 30%, improving overall delivery quality and operational transparency. ● Improved stakeholder trust and program cadence through structured communication, reporting and escalation models. ● Ensured alignment between technology implementation and long-term operational strategy.
● Enhanced enterprise operational efficiency by 15% through process redesign and optimization initiatives. ● Developed and implemented KPI governance models for stronger performance monitoring and accountability. ● Introduced leadership development programs improving manager capability, retention, and organizational stability.
Security Network Manager • Managed Network Operating Center (NOC) technical infrastructure and server performance. • Secured and connected private networks at multiple sites across interstate corporate WAN. • Directed acquisition, installation and testing of network hardware.
Project Lead • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements for my Client (MasterCard, Belgium) using MS-Project. • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. • Created the necessary network diagram based on the Project plan using MS VISIO 2003. • Communicated to stakeholders, vendors, client and the solution team on project status using customized presentations and detailed reports.
Systems Administrator • Maintained LAN Networks using Active Directories, DHCP, DNS, Group Policies • Installed L3 Networks using Linksys & Net link (Routers, Switches & Access Points) with various clients on their new network implementation • Performed software installations and upgrades Windows operating systems, maintained Windows (2000) Exchange Servers • Spearheaded inventory control measures to replenish and maintain IT equipment.