Experienced retail professional with a strong background in premium markets, specializing in sales and customer service. Skilled in CRM use and sales, I excel in delivering personalized experiences and fostering brand loyalty. Seeking a role to continue enhancing customer satisfaction in a luxury retail environment.
• Utilised Zoho CRM to maximise clientele retention and acquisition • Created over 30 posts, banners and videos to increase company awareness
• Extracted information from DQPro and Exact to process declarations and borderaux’s for SOV’s and policy details to assist UAs, AUs & UWs • Exposed to a range of software's such as Subscribe, Image Right and Excel to facilitate the adjustments of over 50 endorsements and contracts daily • Took initiative to set-up 1-1s with colleagues and attended numerous Lunch & Learns to maximise knowledge in the insurance industry and departments while forming worthwhile connections • Involved in 3+ weekly team meetings to delegate workload and communicate progress across company from entry level to C-suite
• Handled customer relations and ensured positive service with a long lasting impact • Utilised a variety of softwares and hardwares to process orders to support front & back store colleagues • Completed 20+ training pre-requisites and expanded knowledge on retail • Prompted sales of insurance & care plans where available