Experienced in retail and customer service at Victoria and Albert Museum, O2 Arena, and Cath Kidston. Skilled in sales techniques, CRM systems, and managing customer queries efficiently. English is my native tongue and I understand Luganda, so I can help with personalised support and achieving sales targets.
- Served as the main communication link between customers and internal departments, ensuring prompt resolution of queries. - Utilised software such as Business Central, Microsoft Dynamics CRM & Nav, as well as Salesforce for efficient operations and customer service. - Managed invoicing processes for corporate clients and organizations with precision and attention to detail. - Resolved customer complaints in accordance with company values and policies, maintaining a positive image and high level of satisfaction.
- Provided exceptional customer service through various channels, including phone, email, live chat and face-to-face interactions. - Acted as the primary point of contact for customer inquiries related to multiple authorised ticket sellers including AXS, Ticketmaster, See Tickets, and others, swiftly resolving issues with efficiency and expertise. - Assisted customers with their ticket purchases and collections in a friendly and efficient manner while working at the Box Office. - Utilized Microsoft Office Suite, ticketing systems, Zendesk, and Cisco platforms to manage day-to-day tasks effectively.
- Prioritised customer satisfaction by offering personalized support and effective sales techniques. - Achieved consistent shop-floor KPIs through effective sale techniques and product knowledge. - Met or exceeded sales targets through effective upselling techniques and recommending appropriate add-ons by utilising product knowledge training. - Communicated with non-English speaking customers using tools/methods such as a provided printout sheet with general questions or a translation app to be able to serve better and get them signed up to our email marketing to push future sales. - Effectively managed stock levels and deliveries to meet customer demands. - Constantly dedicated to personal development by actively participating in product training sessions, contributing to the overall success of the sales team.