Paul Varghese
I am a masters graduate in luxury brand management and an experienced retail professional with a strong background in sales and customer service at Lilly whites picadilly and Decathlon. Proven ability to increase transaction value, maintain store presentation, and build client relationships. Fluent English and Malayalam
• Offered tailored advice to customers and maintaining impeccable store presentation by standards to support store merchandising. • Implemented strategic upselling techniques, resulting in a 30% increase in average transaction value and significantly improving customer satisfaction by aligning offerings with customer needs and preferences. • Assisted the manager in stock take and handling the POS system of the department. • Creating strong client relationships with customers by tailoring services to individual preferences
• helping company to drive sales by consistently delivering best customer service. • working with team to achieve daily sales targets. • won the best team appreciation for achieving monthly company target. • understanding the company KPI'S . • preparing brief sales report for the quarter and presenting.
Kickflip is Kerala's first 100% Authentic Limited edition sneaker and hype apparel store. • Created strong relationship with clients making them loyal customers. • Introduced a new business market to the people and collaborated with Indian celebrities. • Handling social media page and responding to sales and customer enquiries on time. • Generated and increased sales by 20% in a quarter by selling hyped sneakers. •