James-Lee Hull

As a sales associate at Flannels, I assist customers in finding luxury products that meet their needs, provide informed recommendations on the latest trends and collections, and ensure a seamless shopping experience. My responsibilities include maintaining stock organization, merchandising displays to reflect brand standards, and resolving customer inquiries with professionalism. I collaborate with my team to achieve sales goals while delivering exceptional service in a high-end retail environment. As I'm a Christmas temp my contract finishes in February 2025.

• Delivered exceptional customer service by building rapport and paying attention to each customer's needs. • Conducted sales, refunds and exchanges, whilst also assisting customers in finding alternative products or utilising online services to meet their needs. • Managed stock, and organised displays to maintain an appealing and organised store environment for both the customers and my colleagues. • Actively sought and utilised customer feedback to constantly raise service standards, resulting in increased customer satisfaction. • Adapted to various roles and departments within the store,

• Led promotional strategies that boosted brand awareness and customer engagement, which essentially significantly increased our customer signups • Analysed the company's performance and provided insights for continuous improvement.

• Developed and executed social media strategies to boost the university's online presence, engagement and brand awareness. • Collaborated with the arena manager to align marketing efforts with set goals to ensure increased community engagement and venue usage.