I'm a dedicated retail professional with experience at Flannels and OFFSPRING, Selfridges. I specialise in luxury sales and customer service, excelling in merchandising and creating seamless shopping experiences while adapting to dynamic environments to enhance satisfaction and support team goals.
As a sales associate at Flannels, I assist customers in finding luxury products that meet their needs, provide informed recommendations on the latest trends and collections, and ensure a seamless shopping experience. My responsibilities include maintaining stock organization, merchandising displays to reflect brand standards, and resolving customer inquiries with professionalism. I collaborate with my team to achieve sales goals while delivering exceptional service in a high-end retail environment. As I'm a Christmas temp my contract finishes in February 2025.
• Delivered exceptional customer service by building rapport and paying attention to each customer's needs. • Conducted sales, refunds and exchanges, whilst also assisting customers in finding alternative products or utilising online services to meet their needs. • Managed stock, and organised displays to maintain an appealing and organised store environment for both the customers and my colleagues. • Actively sought and utilised customer feedback to constantly raise service standards, resulting in increased customer satisfaction. • Adapted to various roles and departments within the store,
• Led promotional strategies that boosted brand awareness and customer engagement, which essentially significantly increased our customer signups • Analysed the company's performance and provided insights for continuous improvement.
• Developed and executed social media strategies to boost the university's online presence, engagement and brand awareness. • Collaborated with the arena manager to align marketing efforts with set goals to ensure increased community engagement and venue usage.
I would highly recommend James to work with Dweet, as he is a fast learner, approaches customers and engages, and has good product knowledge. We worked well together as a team in Selfridges. He is also into fashion like myself, so he has a good sense of judgment and can apply it to any brand which will help clients.