Rina Stevens
Inclusive, people-centered leader with 20+ years of experience in multi-unit retail management, store operations, and staff development. Highly skilled in training, coaching, and supporting employees with disabilities, creating structured learning environments that promote confidence, accountability, and long-term success. Recognized for turning around underperforming locations, improving KPIs, reducing turnover, and developing diverse, high-performing teams through hands-on leadership and clear communication.
Led daily operations across multiple high-volume retail locations, with a strong focus on inclusive leadership and staff development. Designed and delivered hands-on training sessions for employees with disabilities, adapting instruction styles to support different learning needs and abilities. Worked closely one-on-one with employees to build job skills, confidence, and independence, resulting in improved performance, attendance, and retention. Collaborated with job coaches, supervisors, and leadership teams to ensure employees received appropriate support while meeting operational goals. Created structured routines, clear expectations, and positive reinforcement strategies that enabled employees with disabilities to succeed in fast-paced environments. Improved store KPIs by aligning inclusive training practices with productivity, customer experience, and team accountability. Turned around underperforming locations by strengthening communication, reinforcing training standards, and fostering a respectful, team-oriented culture. Reduced turnover through consistent coaching, recognition, and relationship-based leadership.
Led structured onboarding and training programs for new associates and store leaders. Adapted training approaches to meet diverse learning styles and experience levels. Developed future leaders through coaching, feedback, and hands-on performance management.
Directed full store operations with a strong emphasis on service, coaching, and team development. Built loyal client relationships and trained associates on premium service standards.
Supported daily operations, associate training, and team supervision.