Atharva Gothoskar
With a diverse background in retail and hospitality, I excel in creating exceptional customer experiences, from detailed product management to exceeding sales targets as a Shop Assistant. Fluent in basic English, my adaptability enhances communication across various retail settings.
1) VIP Waiting Staff (The Brewery, Excel London, Mamma Mia the Party): - • Worked at a premium lounge at different venues. • Welcome guests and create a friendly dining atmosphere. • Served around 80-100 guests per shift in premium lounge.
• Welcome customers and introduce them to the menu. • Interact with customers and create a friendly dining atmosphere. • Taking the customers' orders and delivering them to the kitchen staff for preparation. • Confirm that the food items match the orders and serve them to the tables. • Engage with customers to ensure they are satisfied and have an enjoyable dining experience. • Assist with bills and payments. • Delivered quality food and beverage service to over 80 guests per shift.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items. • Promoted special offers and loyalty program with upselling skills. • Boosted sales and improved customer satisfaction by providing attentive, personalized clientservices. • Processed cash and card payments during busy shopping periods to minimize customer waitingtimes. • Kept sufficient inventory supply and stock on shelves and in storerooms. • Work in FIFO system. • Solving customers queries about products. • Communicated effectively to determine customer needs, provide recommendations, and upsellservices. • Maintained, clean, presentable, and stunning product displays by conducting routine visualmerchandising tasks and deep cleans.
• Verifying the age of attendees to ensure legal drinking age compliance. • Pouring drinks. • Maintain Cleanliness. • Customer Service. • Crowd control.
• Managed front desk duties including greeting guests, answering calls. • Overseeing coat check services and ensuring the safe storage.
StoneX Stadium): - • Ensuring the smooth and efficient operation of the till. • Responsible for processing transactions and electronic payments.
• Assisting patrons by guiding them to their seats. • Responsible for maintaining a quiet and respectful atmosphere during the show. • Ensuring smooth flow during entry and exit. • Helping with any issues the audience may have.
• Supporting bartenders by restocking supplies and cleaning glassware. • Ensuring bar is well prepared for service. • Maintaining clean and organized work area.