Experienced retail professional with a strong background in sales and customer service. Skilled in POS systems, inventory management, and product displays. Proven ability to enhance customer satisfaction and increase sales in fast-paced retail environments. Flexible and adaptable, ready for temporary retail roles.
• Greeted and assisted customers promptly with a positive and friendly demeanour, contributing to a welcoming dining experience and increasing customer satisfaction scores. • Collaborated with team members in a high-traffic environment to ensure smooth shift transitions and efficient service, contributing to the operational success of the busiest McDonald's in Europe. • Handled customer inquiries, concerns, and complaints with professionalism and empathy to resolve issues quickly. • Prepared and served food following health and safety standards and health regulations, maintaining a clean and safe work environment, and ensuring quality control.
• Managed front desk operations using school ERP software and MS Office. • Greeted and directed an average of 100+ daily visitors, ensuring a professional and welcoming environment that enhanced parent and guest satisfaction • Handled student and parent inquiries through phone and email, reducing response time by 30% and improving overall satisfaction scores as measured by feedback surveys. • Supported admission processes by providing accurate information and documentation, contributing to a smoother enrolment experience for over 400 students monthly. • Maintained and updated student attendance records using digital tools, improving reporting accuracy and compliance with institutional policies. • Collaborated with the administrative team during events, helping manage logistics and guest services, resulting in well-organized programs with positive feedback.
• Assisted customers in product selection and provided personalized recommendations, contributing to a 15% increase in sales and enhancing the customer shopping experience. • Processed sales transactions accurately using POS systems, handling cash, credit, and digital payments to ensure efficient checkout processes and minimize errors. • Maintained product displays and ensured proper stock rotation, actively monitoring inventory levels to prevent shortages and ensure high product availability. • Supported promotional campaigns by setting up eye-catching in-store displays, engaging with customers, and increasing foot traffic and sales during promotional periods. • Handled customer inquiries, complaints, and returns with professionalism, ensuring high levels of customer satisfaction and quick problem resolution, which led to improved customer retention. • Collaborated with team members to meet daily sales targets and ensure smooth store operations, driving store performance and contributing to the overall success of the store.