Jack Jarvis

Greet and meet customers as they reach the shop floor and offer assistance Engage customers in a friendly way, enquiring about their specific shopping requirements and direct them to their desired brands, styles, and occasion Ambassador to at least over 35 brands such as Maxmara, Solace London, Khaite, Tory Burch, Huishan Zhang, to name a few Assist Personal Shopping Managers with their list of items required by clients Offer recommendations when asked, may it be for styling, sizing, or accessories for outfit pairing or general suggestions regarding fashion trends, new style arrivals if obliged by clients Pick garment sizes from stockroom as requested, take items outside changing rooms for client fitting Replenish sold items in shop floor efficiently, maintain cleanliness and pleasant visual displays Collect unsold items, neatly repackaged and place back in stockroom accordingly Direct customers to our in-house alteration and repair department Handle sales, payments, bagging of items, carry shopping bags as and when required by clients Keeping Harvey Nichols high standards of customer service at all times during and after sales

Brand Ambassador to at least 85 brands in hair & beauty Proficient Clienteling skills resulting to sales of over £120k during Christmas and January Sales In-depth understanding of each brand's philosophy, visions, values, and efficiently translating these to client needs Daily interaction and skilful persuasion with clients, friendly service with a smile, resulting to successful sales throughout the day Understanding “Art of Selling” by comprehensive product knowledge, confident and professional approach leads to repeat customer visits Successfully increased sales of under achieving brands by confidently explaining the ingredients, its benefits, the values that the brand stands for, resulting to clients understanding and assurance that high end products are well worth the price they pay Assist personal and private shopping personnel in locating client shopping list while also expertly suggesting products suitable to their client specific needs Inspire and engage customers to express their skin, hair and beauty concerns resulting in bespoke product recommendations specific to each individual client Check out - scanning, operating card payment, cashiering, bagging items and handing out customer feedback surveys Maintaining cleanliness and high visual merchandising throughout the shop floor making sure displays are replenished at all times Help new and upcoming brands establish their presence by effectively promoting their products, understanding its unique differences to other brands, its benefits to certain types of skin, hair and beauty requirements Actively strive and participate in achieving group sales targets for the benefit of the whole department, a truly team spirit Elevate customer experience with a welcoming smile, genuine desire in helping people, making them feel well looked after

Meet & Greet guests as they arrive Assist principal Front of House Supervisor with guests check in Check-in guests on SevenRooms reservation system Confirm, modify, cancel bookings on SevenRooms system Walk guests to their table and inform them who their server is Maintain professional manner when speaking to guests Ensure reception area is clean and tidy throughout the day Liaise with managers and assist with other areas whenever necessary for superior guest experience

Check order inventory from various delivery firms Sorting dry goods and refrigerated supplies Daily stock take of kitchen hygiene supplies such as napkins, detergents, bin liners, disinfectant and general cleaning items Cleaning and tidying work surfaces in preparation for the Chefs Empty waste bins, sorting recyclable and non-recyclable waste Wash pots & pans, kitchen utensils and kitchen floor Follow Health & Safety guidelines

Take food order at counter from customers Replenish packaging and supplies constantly all day Clean food preparation area, put away cooking utensils, and general tidying of back kitchen Empty bins, sweep and wash floor, clear and wipe tables of food waste, organise and tidy restaurant seating area Any ad-hoc tasks from restaurant manager

Cashiering - taking payment in cash & operating card reader Serving at check out - bagging merchandise for customers Check & clean display shelves and replenish stock on shop floor Arrange merchandise in innovative and eye catching display Boxing shoes back to stock room accordingly Assisting supervisor with sizing needs while fitting shoes to customers