I'm a warm charismatic, creative and social person. With these habits, I thrive in diverse roles. My qualities propel my success particularly when I work with others. As an employee, I push myself to prove my merit. Perceptive and dedicated, I can take on multiple responsibilities with competence and good cheer. As a colleague, I stand out for my desire to collaborate. I'm always looking for opportunities to create win-win situations and help coworkers reach their full potential, an environment where anyone, whatever their job title can feel comfortable expressing their opinions and ideas. I can excel in people-oriented fields, such as human resources, event management, recruiting, and public relations. I am especially motivated in positions where I can guide others, learn, grow and become more independent. Wherever I work, I rarely lose sight of the core mission: to improve people's experiences. I intuitively pick up on the needs of my clients or customers and then I draw on their creativity to meet these needs in innovative, unexpected ways. I bring sincerity and integrity to; sales, customer service, marketing, advertising, and product development jobs. Versatile and insightful, I have a wealth of strengths in my workplace. But with altruistic, creative spirits, I almost inevitably find ways to use my work – whatever it might be – to contribute to the greater good.
• Providing outstanding customer service within the Mulberry flagship concession in Harrods. • Creating a welcoming environment to provide a memorable customer experience. • Servicing a diverse clientele from around the world including the Middle East and Asia. • Developing and maintaining clients relations with the use of CRM tools. • Achieving numerous targets/KPI including multi-sales, high value transactions etc. • Meticulously maintaining the shop floor and organising the visual merchandising. • Responsible for cash management, processing transactions, operating and closing the till. • Additionally responsible for processing deliveries, maintaining stock.
• As a host at the luxury Middle Eight hotel restaurant, Sycamore Vino Cucina, I was responsible for greeting the customer with a warm and friendly attitude. • Displayed great professionalism whilst managing reservations, taking calls and private event bookings. • Responsible for setting up tables to ensure the highest standards of presentation were met. • Liaising with the head chef on the menu, daily specials and potential allergens. • Prepared reports on the daily activities including number of guests and sales.
• Working directing with the founder and senior stakeholders to develop and order samples for the production of clothing prototypes. • Tracking the development of designs into production including any adjustments made. • Planning strategies for the digital marketing of products across social media platforms.
• Welcoming our guests with a positive attitude and providing them the highest level of service. • Managing buisness adminstration including taking reservations, recording customer information from calls etc. • Resolving guest and employee complaints to maintain high customer satisfaction and workplace cohesion.
• Operating cash registers, handling cash payments and processing card transactions. • Handling refunds, exchanges and returns customer records in the company database as required. • Researching promotion details, and regular, and special prices to resolve pricing discrepancies • Interacting with customers, offering assistance and responding to queries about products and purchases. • Providing recommendations according to customer needs or preferences. • Documenting sales by updating customer records with CRM tools. • Staying up to date on sales trends to adapt servicing and improve sales.