Sherona Ssekimpi

Fidelity International - Client Services

An experienced retail professional, I've successfully driven sales at Victoria's Secret and House of Fraser. Proficient in CRM and stock control, I excel in dynamic retail environments. My financial background enhances my ability to achieve KPIs. Fluent in basic English with a versatile skill set.

Previous Brands
Bright Network
Fidelity International
House of Fraser
InvestIN The Young
Victoria's Secret
Work Experience
Client Services Associate
Sep ‘22 - Now
Fidelity International

• Escalated risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person. • Took ownership of every client interaction to ensure issues and enquiries are resolved to the satisfaction of the client and business. • Assisting in client sells and buys, confirming valuation correct to the last dealing point. • Orchestrated the generation of five high value client leads, collectively valued at £3.5 million pounds.

Showroom Advisor
Jan ‘22 - Aug ‘22

• Coordinating 3D Projects on software to curate designs for clients virtually and face to face • Explored possible recommendations for the right finance, products and installation options.

Internship on Audit, Tax and Corporate Finance
Jul ‘21 - Jul ‘21
Bright Network

• Completed a PESTEL analysis to identify external and internal influences on EY. • Completed risk and controls assessment as a team to help consider stock, payroll and financial reporting process.

Sales Associate
Jun ‘21 - Jan ‘22
Victoria's Secret

• Reinforced customer buying decisions. • Encouraged purchases of additional items to increase sales.

Investment Banker Programme
Jun ‘19 - Jul ‘19
InvestIN The Young

• Introduced to hedge funds and discussed high level trading strategies with senior portfolio managers, also the economic influences on trading activity, interest rates, inflations and money supply. • Played a real-life trading game with commodities which required us to work in teams to come up with a strategy to trade efectively minimizing costs. • Participated in a market auction.

Sales Associate
Mar ‘19 - Dec ‘19
House of Fraser

• Supporting store with visual merchandises

Work experience
Jul ‘17 - Jul ‘17

• Demonstrated company's regulations, beliefs and values. • Enhanced critical thinking skills by analysing diferent data.

Retail Experience
Retail Category
High street
Work Environment
Department store
Flagship store
Product Category
Beauty & Fragrances
Complaint handling
Client Help
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product demos
Stockroom management
Stock control
Delivery processing
Store Maintenance
Health & safety
Order preparation
Inventory control
Product labelling
Education & Training
Shirley High School
‘18 - ‘20
BEC Business Studies – DMM
Shirley High School, School Prefect
‘16 - ‘18
8 GCSE's