Hira Iqbal
I have extensive retail experience at Sports Direct and Carrefour, excelling in customer service, sales, merchandising, and store operations. I adapt quickly on the shop floor, thrive in fast-paced environments, and am fluent in English and Urdu, ensuring excellent service for diverse customers.
Maintained cleanliness and security of the reception and lobby area during overnight hours. Work at restaurant Till and Kiosk, take orders make payments and look after guest needs Supported housekeeping and maintenance teams by reporting any issues or special guest requests. Conducted regular floor walks to ensure guest safety and hotel standards were maintained. Trained new night staff on procedures, safety protocols, and customer service standards. Ensured all tasks were completed for a smooth handover to the morning team.
Assisted customers at the till, ensuring smooth and accurate transactions. Ensured shelves were fully stocked and visually appealing through regular merchandising. Promoted store offers and upsold products to boost sales and meet daily targets. Handled customer complaints and concerns professionally to maintain satisfaction. Supported store operations during busy seasons and peak hours. Trained and guided new joiners on store procedures, product knowledge, and customer engagement. Participated in inventory checks and ensured proper stock rotation. Contributed to team goals by maintaining a positive attitude and strong work ethic.
Assisting Customers at Till. Providing exceptional service by scanning, taking orders and addressing customer inquiries Maintain quick service on sales with high standards to prevent customer crowds and avoid delays in service Doing sales pitches and training the new comers
Volunteer at a Non-Profit Organization, in the HR department Dedicated to guide and assist the sales teams in charity events Visit Universities to run campaigns and travel around the city for services