Salma Hernández Belo-Osagie

Operated the till and processed customer payments accurately, efficiently and with a strong eye for detail. Built strong product knowledge across collections, promotions and brand offerings, confidently assisting customers with their purchases and providing tailored recommendations. Worked collaboratively with colleagues to maintain smooth day-to-day store operations, particularly during busy trading periods. Adapted seamlessly across a range of responsibilities, including customer service, stock replenishment, deliveries, fitting-room support and general store operations.

Managed bookings and appointments for spa treatments, fitness classes, and personal training sessions. Handled telephone and email enquiries, responding promptly and professionally. Processed payments, memberships, and retail sales accurately using booking and payment systems. Conducted poolside risk assessments and maintained awareness of health and safety procedures to ensure a safe environment for swimmers and guests.. Coordinated with therapists, trainers, and housekeeping staff to ensure excellent customer service. Managed check-ins and monitored member access in accordance with health and safety procedures.

Supported promotional events and seasonal launches in store. Kept jewellery and accessory displays tidy and well presented as well as refilling stock Helped customers with product queries and recommendations. I worked with colleagues to keep the shop running smoothly and provide good customer service.

Built good product knowledge to help customers find what they were looking for. Refilled stock and kept the shop floor neat and organised. Helped customers with sizing, returns and general enquiries. Worked as part of a team to make sure customers had a positive shopping experience. Maintained a clean and welcoming store environment.