Sana Akhtar

Hands-on experience with makeup application and different beauty techniques. (Practicing makeup since 2016) Practical experience performing massage techniques. (Arm, back and lower leg massages) Experience with eyebrow waxing, shaping and grooming. (Especially with tweezers) Practised luxury manicure and pedicure treatments. (Including paraffin wax and massage techniques) excel in basic manicure with French tip, even application of polish and basic designs such as lines and dots. Hands-on experience with full-leg, underarm and facial waxing. (Working on different skin types such as rosacea ) Developed practical skills through providing treatments to friends and family. (Practicing time management) Confident in communicating with clients, understanding their preferences and creating a comfortable, relaxing experience. (Making sure temperatures are comfortable, if any adjustments are needed to adhere to them)

Assisted customers with product selection, transactions / working the till, and inquiries ensuring a positive shopping experience Exceeded sales targets by applying in-depth product knowledge and persuasive communication. Maintained store standards through stock replenishment and organised displays Processed transactions accurately and efficiently, reducing checkout times by 50% during peak hours.

Assisted with head massage, shampoo and conditioning wash, build a good relationship with clients, made sure the senior stylists were prepped and ready for their next client Managed appointment scheduling and client communication, ensuring a seamless customer experience and maximizing stylist utilization. Maintained a clean and organized salon environment, contributing to an efficient workflow and positive client perception. Prepared clients for services by shampooing, conditioning, and applying treatments, ensuring comfort and satisfaction.

Applied my usage of customer service to build personable relationships with clients and explained my knowledge of company products such why their hand creams are beneficial and their uses. Practiced demonstrating on clients by memorising key techniques and information. Resulted in customers returning to the business and asking for me by name as they enjoyed my detailed presentation and extensive knowledge. Coordinated with marketing team to distribute sales collateral and promotional materials to prospective clients. Provided exceptional customer service, resolving inquiries and fostering positive client relationships. Processed transactions accurately and efficiently, maintaining 100% cash handling accuracy.

Demonstrated patience and emotional understanding when supporting a shy, withdrawn child, gradually building trust and encouraging communication and social interaction. Provided independent childcare for approximately 10–15 children of multiple ages (3-10) over a one-year period. Built strong relationships with children and gained parents' trust, regularly being entrusted with their care for full days while parents were at work. Assisted with essential childcare duties, including bottle feeding, nappy changing and general hygiene. Organised age-appropriate activities, interactive games and playtime to encourage creativity, confidence and social development. Supported children with homework and provided individual attention based on their personalities and needs. Demonstrated patience and understanding when supporting quieter or less communicative children, successfully building rapport and encouraging them to feel comfortable. Created a safe, welcoming and enjoyable environment, developing positive relationships with children and their families.