Approachable and dedicated retail assistant with hands- on experience at Harrods and Nisa local. I have developed strong skills in customer service, POS system and remaining calm under pressure. I take pride in creating a welcoming experience for every customer and enjoy going the extra mile to make them feel valued. I’m now looking to grow with a company where I can bring my positive energy, team spirit, and passion for great service.
• Handled a high volume of customer calls and directed queries to the appropriate departments • Entered customer data into the system accurately • Handled sensitive information, including scanning/ shredding documents securely. • Helped resolve customer complaints with empathy and efficiency
Handled a high volume of customer calls and directed queries to the appropriate departments • Entered customer data into the system accurately • Handled sensitive information, including scanning/ shredding documents securely. • Helped resolve customer complaints with empathy and efficiency
• Provided excellent customer service by assisting customers in locating products, fitting room help offering recommendations, and general enquiries • Addressed and resolved customer concerns, including product returns complaints, and exchanges in a calm and professional manner • Maintained stock levels and ensured the sales floor was immaculate and welcoming
Participated in restocking shelves, rotating products, and monitoring inventory levels to maintain a well-organised and fully stocked sales floor. • Greeting customers as they enter and leave the store • Built strong relationships with regular customers, promoting a friendly, approachable atmosphere within the store. • Maintained immaculate presentation standards on the shop floor by replenishing stock, rotating products, and ensuring high standards of presentation at all times to encourage sales.
• Maintained excellent team relationships by proactively helping colleagues throughout complex tasks. • Demonstrated products to customers, discussed features and redirected objections to capture sales. • Provided customers with payment information and processed credit card payments and cash transactions. • Processed and organised stock when delivered into the store, ensuring correct order counts and products received before delivery sign-off. •
While working with Fozia I observed that she was always professional, friendly, and hardworking, she always ensured to give top tier customer service. Fozia also worked well under pressure and worked great in a team. I’m confident she’d be a great fit at for Dweet as she is well informed about products.