Yasmin el Haddad

Luxury sales associate

I am an ambitious and hardworking individual who has developed a mature and responsible approach to any task I undertake and always strives to achieve the highest standard possible. I am able to carry out tasks with great attention to detail and punctuality as well as motivate and direct my talents and skills to meet objectives. I am willing to discover and accept new ideas which can be put into practice effectively in a full-time or part-time position. I am currently looking for a new role to build on my broad range of experience in the retail, marketing and customer service sector.

Previous Brands
360 Talent London
Beauty Base- Ealing
Boots Kensington
Camberley Knights group Security
DCK Group
Hairdressing Soho
Koru Kids
Metro Bank PLC - Earls Court
Molton Brown Regents Street
Monopoly Life-sized
Panni house
Queens Park Community School
Queenspark Pharmacy
RSVP Online
Security House
Shoe Embassy
Sixt rent a car
The Fragrance Shop
Work Experience
Luxury Sales Associate
Feb ‘23 - Oct ‘23
Molton Brown Regents Street

• Providing a high luxury service to customers. • Meeting and exceeding weekly ATV, KPIS and targets • Monitoring sales performance through sales tracking tools and reported progress to sales representatives. • Providing sales team with support materials for sales calls, trade shows and proposal responses. • Devised strategies targeting online clients to increase conversion on company website. • Helped troubleshoot problems with customer orders, customer queries, customer accounts and other related issues. • Keeping up with new product launches and learning product knowledge.

Brand Ambassador
Oct ‘22 - Now
360 Talent London

Achievements and responsibilities: • Attracted customers through new event concepts and interesting discussion topics. • Represented luxury retail brand with dedicated work ethic, immaculate presentation and fantastic communication skills. • Generated curiosity, trust and excitement when discussing product benefits and giving demonstrations. • Personalised customer experiences to deliver unique, premium and bespoke service. • Increased brand awareness by designing unique customer experiences encompassing brand values.

Front of House Staff
Jul ‘21 - Jan ‘23
Monopoly Life-sized

• This role involves greeting customers and answering any queries at the front desk and explaining rules to customers before they began their game at the attraction • A high level of customer service was always maintained and provided each day • Daily job role included: • Receiving and making all telephone calls efficiently, dealing with enquiries, bookings and cancellations in a professional manner • Contacting clients if alternative arrangements need to be made • Greeting all clients who enter the attraction • Handling bill payments and customer leaving phase, and following agreed customer service journey • Kept reception area clean and neat to give visitors positive impression of the company.

Customer Service Advisor, RSVP Media Response
Jun ‘21 - Sep ‘21
RSVP Online

• Deliveroo and uber eats account: This will role is a customer service role working from London Canary Wharf office, primarily receiving inbound calls with occasional email work • The role has involved responsibilities such as staff need to handling calls, chats, escalations and emails. • B2B Sales

Sales Assistant
Mar ‘21 - Nov ‘21

• My job role as a sales assistant is the responsibility of helping customers find the products most suitable for their needs • I also replenish clothing stock as needed and keep the sales floor neat and clean. • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Provided service with a smile, offering courteous, helpful advice to best meet customer needs. • Fostered positive relationships with customers to enhance loyalty and retention. • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

Admin Assistant
Nov ‘20 - Sep ‘21

• At flexy i was able to book various admin roles across London • Each role required me to ensure i had knowledge of the company and provided exceptional customer service • My role included carrying administrative duties such as filing, typing, copying, binding, scanning etc • Organising travel arrangements for senior managers • Whilst also Writing letters and emails on behalf of other office staff • Booking conference calls, rooms, taxis, couriers, hotels etc • I also worked in a number of stores such as John Lewis and Waitrose.

Fragrance Supervisor/Keyholder
May ‘20 - Mar ‘21
The Fragrance Shop

• At The Fragrance shop my role Consisted of serving customers mostly at the till point • I also aimed to deliver excellent customer service • I would help ensure that the store is well stocked and a high level of store presentation is maintained while also actively being involved in achieving the store targets • Additionally I was then promoted to be a key holder , making sure I open and close shop while also counting stock each day and completing the end of day by closing all tills and timesheets.

Bank Support Worker
Nov ‘19 - Feb ‘20
Metro Bank PLC - Earls Court

• My role involved greeting and welcome customers, helping customers with cash machine's, handling large amounts of cash, cheques and working on the counter line. • Ensuring a high level of confidentiality • Dealing with any customer queries on accounts and issues e.g. fraudulent activity

Rental Sales Agent
Oct ‘19 - Jan ‘20
Sixt rent a car

• Reached sales targets through vehicle upgrades, insurance and optional extra upselling. • Handled high-volume vehicle reservations within target timeframes to achieve service KPIs. • Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations. • Valeted cars between customers to achieve excellent cleanliness and condition.

Beauty Ambassador
Jul ‘19 - May ‘20
DCK Group

• My job role was as a makeup brand ambassador • This role included maintaining and managing both the stock room and the shop floor ensuring everything is up to standard and in place • I also did stocktake each month and be tasked with order more stock if required • When working on the shop floor I would assist customers suggesting items for them to purchase • I would aim to meet customers' needs and have the customer leaving with a smile.

Sales Assistant
Jun ‘19 - Nov ‘19
Shoe Embassy

Feb ‘19 - Sep ‘22
Koru Kids

caring for children during weekends, evenings, and summer and winter breaks • Skilled in creating fun, engaging, and educational activities, while prioritizing children's safety and well-being • Trusted by parents, and provide affection for all of the children I care for • Daily job role included: • Play with children and read bedtime stories, improving children's interest in reading and storytelling • Clean and organize the house, minimizing parents clean up times • Help with homework • Ensure children are bathed, fed, and in bed prior to parents' return

Fragrance Consultant
Feb ‘19 - Aug ‘19
Beauty Base- Ealing

• I provided administrative support to the manager and was allocated some other duties by managers • I was trained on how to answer the phones and how to encourage people to join the company • I asked had daily targets which I aimed my best to achieve. • Fragrance Consultant, Beauty Base- Ealing February 2019-August 2019 • My position was to help customers with queries • I would work on the floor suggesting new perfumes to customers and helping them choose different scents.

Jan ‘19 - Sep ‘19
Hairdressing Soho

• Delivered front of house duties with warm and professional manner. • Answered and helped resolve enquiries from clients, vendors and general public. • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

Sales Advisor
Oct ‘18 - Jul ‘19
Boots Kensington

• I was trained on how to stock up the shelf's and was promoted working on the tills where I was also able to assist customers with any questions or inquiries they may have • I learnt how to work quickly under pressure and under a time limit • Began as Christmas temp however stayed on throughout the year

Steward/Security House
Jun ‘17 - Dec ‘18
Camberley Knights group Security

• A trained qualified SIA operative, level 2 Event Stewards • Ensuring spectators are happy, answering any questions/queries • Prioritizing the safety of spectators and the team • Promoted to a steward supervisor

Call Advisor
Jan ‘17 - Nov ‘17
Security House

• Ensured full compliance with contact centre procedures and data handling processes. • Maintained in-depth understanding of insurance product offerings to deliver high-quality advice. • Achieved daily performance targets, aiding department progression towards sales goals.

Aug ‘16 - Oct ‘16
Panni house

• Daily management of the till and being responsible for processing card and cash payments • Duties involved helping restock drinks, savouries etc. • Providing a memorable service to all customers • Promoted to become a senior barista after being trained, being able to make drinks, serve food and interact with customers providing great customer service.

Reading Mentor
Sep ‘15 - Sep ‘16
Queens Park Community School

• Assisted KS3 students with reading to improve their literacy • Helped inspire them to channel their imagination and creativity into their writing.

Apr ‘15 - Oct ‘15
Queenspark Pharmacy

• Helping out at till services • Assisted with scheduling medicines for patients • Organized and delegated deliveries • Helping customers find products they need around the pharmacy solving any queries and questions they may have • In charge of ensuring the stock room was always organised

Retail Experience
Store Approvals
John Lewis
Harvey Nichols
Work Environment
Flagship store
Department store
Product demos
Cash register
Returns & Exchanges
Product labelling
Inventory control
Stockroom management
Complaint handling
Client Help
Online orders fulfilment
Product setup
Delivery processing
Stock control
Order preparation
Store Maintenance
Anna Sanjana
Direct manager - , DCK Group
Jul 2019 - May 2020

I have been yasmin’s manager for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Yasmin has been a hard worker from the start. She has always been on time and efficient to her shifts. Through my time working with her she has assumed a leadership role in sales meetings, inspiring and motivating other employees. She would be an asset to any employer and I recommend her for any endeavour she chooses to pursue.

English - Fluent
Arabic - Fluent
Education & Training
University of Roehampton
‘22 - ‘23
Human rights and law
University of Greenwich
‘22 - ‘23
International tourism management
Queens Park Community School
‘16 - ‘18