Pamela Lawrence

Customer care representative

With over 8 years of experience in customer service and retail management, I specialise in creating exceptional client experiences. My background includes roles at Berry's Couture and She by Oyin Boutique, where I excelled in sales enhancement, inventory control, and personalised service with a keen eye for fashion trends.

Previous Brands
Berry's couture
Cleveland Clinic
Dine Neka Food Company
Misan Food Catering Service
Phillip Morris
She by oyin boutique
Work Experience
Food service assistant
Aug ‘23 - Now
Cleveland Clinic

• Facilitated special dish requests and dietary requirements, exceeding customer expectations. • Managed timing standards in food deliveries to minimise delays. Labelled and stored fresh food deliveries immediately to avoid • spoilage.

Assistant Sales Representative
May ‘23 - Aug ‘23
Misan Food Catering Service

Business Manager
Sep ‘22 - Apr ‘23
Dine Neka Food Company

• Hired and trained staff according to company expectations • Collaborated with a school to provide catering services for school events • Catered for a local event of 300+ persons and delivered exceptional customer service • Developed and implemented operational policies and procedures • Effectively managed business inventory and ordered new supplies as needed • Accurately managed budgets and financial reporting monthly • Conducted monthly team meetings on developing and implementing new marketing strategies.

Customer Care Representative
Jan ‘21 - Jan ‘22
Pad-Up Africa

• Engaged with donors and supporters through various channels to provide excellent customer service and build positive relationships • Handled incoming donations, acknowledged receipt, and ensured accurate and timely processing of contributions • Addressed inquiries from donors, volunteers, and beneficiaries regarding the organization's mission, projects, and initiatives • Coordinated with other departments within the charity organization to ensure smooth donor relations and cohesive communication.

Customer Care Manager
Jan ‘20 - Jan ‘21
monte carlo nights c

• Maintained high-quality customer service standards and ensured all guests were treated courteously and professionally • Handled customer inquiries, concerns, and complaints in a prompt and efficient manner to ensure guest satisfaction • Managed and trained the customer care team, providing guidance and support to ensure they delivered exceptional service • Built and maintained positive relationships with regular patrons, VIP guests, and event organizers to foster loyalty and repeat business • Coordinated with various departments such as security, bar, and events to ensure smooth operations and seamless guest experiences.

Brand Supervisor
Mar ‘19 - Nov ‘19
Phillip Morris

• Educated customers, retailers, and distributors about company products • Collaborated with sales and marketing team to create campaigns and social media content to drive brand awareness and attract new customers • Consistently achieved and surpassed monthly marketing targets by providing exceptional customer service • Monitored customer feedback and tracked metrics and media campaigns • Participated in training and workshops.

Sales manager
Apr ‘17 - Feb ‘18
She by oyin boutique

• Monitored sales team performance, providing effective training to help reach revenue and profit targets. • Retained existing customers and substantially grew customer base, product line and sales volume. • Achieved exceptional client satisfaction feedback and ratings.

Fashion store manager
Jun ‘16 - Oct ‘16
Berry's couture

• Monitored stock levels, managing inventories and logistics to maximise sales potential. • Monitored fashion trends closely to anticipate consumer demand. Maintained store cleanliness with detailed checklists and periodic • inspections.

Retail Experience
Retail Category
High-end luxury
Work Environment
Shopping centre
Department store
Travel retail
Flagship store
Product Category
Beauty & Fragrances
Watches & Jewelry
Complaint handling
Client Help
Client Advising
Returns & Exchanges
Cash register
Product demos
Product setup
Product labelling
Inventory control
Delivery processing
Open/closing store
Health & safety
Order preparation
Store Maintenance
Education & Training
Sunshine Training & Care Services
Unknown - ‘23
Certificate of mandatory health and social care tr,
Yaba College of Technology
Unknown - ‘21
Higher National Diploma, Marketing
Moshood Abiola Polytechnic
Unknown - ‘15
Diploma, Business Administration,
Federal Government Girls College
Unknown - ‘12