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Kemi Quadri

Experienced Creative Director
About

• A confident and articulate budding model and freelance creative • A Multitasker, Progressive thinker with business acumen and technology savvy • An ambitious Law graduate with Creative ambitions • Prides herself in being able to communicate effectively and manage workload in any working environment. • A hard working individual with agility able to adapt quickly to new environments

Previous Brands
Greater London Authority
London Borough of Lambeth
Department for Environment, Food and Rural Affairs
Housing Ombudsman
London Borough of Newham
London Borough of Havering
Work Experience
Advisor to the Mayor
Aug ‘23 -
Greater London Authority

• Directing strategic oversight of sensitive stakeholder engagement (20+ weekly items), mitigating reputational risk through consistent, high-level messaging for a major public office. • Architecting targeted communication strategies underpinning key policy implementations, mitigating adoption risks by translating complex requirements into clear stakeholder directives. • Delivering high-level leadership briefings (min. 2 assembly sessions/week), distilling complex policy and risk considerations into actionable intelligence for senior leadership. • Ensuring strategic alignment between public campaigns and policy objectives, mitigating reputational risk via cross-functional collaboration and unified messaging. • Leading targeted stakeholder analysis and research (avg. 10 briefings/month), identifying strategic risks and opportunities to optimise high-stakes external engagements. • Resolving complex, bespoke constituent inquiries (avg. 20 cases/week), mitigating reputational risk and identifying emerging systemic risk trends for executive escalation.

Quality & Controls Officer
Feb ‘22 - Aug ‘23
London Borough of Lambeth

• Spearheaded the comprehensive overhaul of the complaints policy framework, addressing identified process risks impacting operations and reputation for a £2B+ housing portfolio. • Diagnosed systemic risks and critical process failures within the existing complaints framework through rigorous analysis and stakeholder feedback integration. • Secured pivotal senior stakeholder approval (MPs, Councillors) for the redesigned complaints process, driving buy-in for essential risk mitigation and change implementation. • Directed partner contractor remediation programs, implementing risk-prioritised action plans to rectify issues impacting significant housing assets.

Project Co-Ordinator
Jul ‘21 - Dec ‘21
Department for Environment, Food and Rural Affairs

• Coordinated project governance and risk oversight within DEFRA's critical post-Brexit trade programme, ensuring data integrity and controlled documentation during regulatory transition. • Orchestrated vital stakeholder communications with 41 Port Health Authority CEOs, mitigating risks and ensuring precise engagement during major regulatory change. • Facilitated DEFRA's trader readiness initiatives for new EU import regulations, coordinating engagement and mitigating biosecurity/trade implementation risks. • Provided integral project coordination within DEFRA's BBTP, enabling high-pressure team delivery through proactive stakeholder liaison and risk management support.

Dispute Resolution Specialist
Jan ‘20 - Dec ‘20
Housing Ombudsman

• Mitigated significant legal and reputational risks by adjudicating 30 complex housing disputes weekly, leveraging objective analysis and housing law expertise. • Achieved an 80% success rate in resolving complaints within SLA by proactively identifying case risks and strategically managing dispute processes. • Managed intricate stakeholder expectations (MPs, Councillors) in high-conflict scenarios, deploying tailored communication strategies to de-escalate issues. • Drove organisational improvement by analysing dispute trends, identifying systemic risks, and delivering insights to enhance overall resolution effectiveness.

Housing Choices Assistant
Aug ‘19 - Jan ‘20
London Borough of Newham

• Introduced Homelessness Reduction Act Pilot scheme to the council, successfully helping reduce homelessness • Issued various S184 decisions; continuously trained to keep up with changes in housing law • Performed duty interviews to make queries directly at the frontline during visiting days; Determined necessary action to prevent homelessness

Housing Caseworker
Mar ‘15 - Dec ‘18
London Borough of Havering

• Ensured council compliance and mitigated associated risks by delivering accurate housing advice grounded in government policy and legislation. • Executed revised procedural controls following analysis of the Homelessness Act 2017, achieving a demonstrable 25% reduction in homelessness risk indicators. • Effectively managed a complex caseload (avg. 20 weekly), guaranteeing process adherence and minimising operational service delivery risks. • Contributed key risk insights derived from casework analysis to inform council strategy formulation and optimise resource allocation.

Housing Advice Assistant
Nov ‘14 - Feb ‘15
London Borough of Havering

• Provided general housing advice over the phone using good telephone manner. Assisted team with a number of tasks simultaneously, from call monitoring and data recording to liaising with caseworkers to solve clients’ problems. • Arranged appointments, taking minutes at team and managerial meetings. Managed data on a range of systems. • Booked hotels for clients required, liaising with local hotels and building business relationships. Careful handling of paperwork and sensitive information.

Languages
English - Fluent
London, UK