• A confident and articulate budding model and freelance creative • A Multitasker, Progressive thinker with business acumen and technology savvy • An ambitious Law graduate with Creative ambitions • Prides herself in being able to communicate effectively and manage workload in any working environment. • A hard working individual with agility able to adapt quickly to new environments
• Directing strategic oversight of sensitive stakeholder engagement (20+ weekly items), mitigating reputational risk through consistent, high-level messaging for a major public office. • Architecting targeted communication strategies underpinning key policy implementations, mitigating adoption risks by translating complex requirements into clear stakeholder directives. • Delivering high-level leadership briefings (min. 2 assembly sessions/week), distilling complex policy and risk considerations into actionable intelligence for senior leadership. • Ensuring strategic alignment between public campaigns and policy objectives, mitigating reputational risk via cross-functional collaboration and unified messaging. • Leading targeted stakeholder analysis and research (avg. 10 briefings/month), identifying strategic risks and opportunities to optimise high-stakes external engagements. • Resolving complex, bespoke constituent inquiries (avg. 20 cases/week), mitigating reputational risk and identifying emerging systemic risk trends for executive escalation.
• Spearheaded the comprehensive overhaul of the complaints policy framework, addressing identified process risks impacting operations and reputation for a £2B+ housing portfolio. • Diagnosed systemic risks and critical process failures within the existing complaints framework through rigorous analysis and stakeholder feedback integration. • Secured pivotal senior stakeholder approval (MPs, Councillors) for the redesigned complaints process, driving buy-in for essential risk mitigation and change implementation. • Directed partner contractor remediation programs, implementing risk-prioritised action plans to rectify issues impacting significant housing assets.
• Coordinated project governance and risk oversight within DEFRA's critical post-Brexit trade programme, ensuring data integrity and controlled documentation during regulatory transition. • Orchestrated vital stakeholder communications with 41 Port Health Authority CEOs, mitigating risks and ensuring precise engagement during major regulatory change. • Facilitated DEFRA's trader readiness initiatives for new EU import regulations, coordinating engagement and mitigating biosecurity/trade implementation risks. • Provided integral project coordination within DEFRA's BBTP, enabling high-pressure team delivery through proactive stakeholder liaison and risk management support.
• Mitigated significant legal and reputational risks by adjudicating 30 complex housing disputes weekly, leveraging objective analysis and housing law expertise. • Achieved an 80% success rate in resolving complaints within SLA by proactively identifying case risks and strategically managing dispute processes. • Managed intricate stakeholder expectations (MPs, Councillors) in high-conflict scenarios, deploying tailored communication strategies to de-escalate issues. • Drove organisational improvement by analysing dispute trends, identifying systemic risks, and delivering insights to enhance overall resolution effectiveness.
• Introduced Homelessness Reduction Act Pilot scheme to the council, successfully helping reduce homelessness • Issued various S184 decisions; continuously trained to keep up with changes in housing law • Performed duty interviews to make queries directly at the frontline during visiting days; Determined necessary action to prevent homelessness
• Ensured council compliance and mitigated associated risks by delivering accurate housing advice grounded in government policy and legislation. • Executed revised procedural controls following analysis of the Homelessness Act 2017, achieving a demonstrable 25% reduction in homelessness risk indicators. • Effectively managed a complex caseload (avg. 20 weekly), guaranteeing process adherence and minimising operational service delivery risks. • Contributed key risk insights derived from casework analysis to inform council strategy formulation and optimise resource allocation.
• Provided general housing advice over the phone using good telephone manner. Assisted team with a number of tasks simultaneously, from call monitoring and data recording to liaising with caseworkers to solve clients’ problems. • Arranged appointments, taking minutes at team and managerial meetings. Managed data on a range of systems. • Booked hotels for clients required, liaising with local hotels and building business relationships. Careful handling of paperwork and sensitive information.