Jennyfer-Anais Ramos Silva
I have hands-on experience as a Sales Assistant at B&M and Herbie Mensah London, excelling in customer service, sales, and visual merchandising. Adaptable and reliable, I thrive in fast-paced, high street and premium retail settings, and confidently support busy shop floor teams.
Maintained accurate pricing and labelled all store products. Processed cash and card transactions efficiently at the till. Kept displays clean, organized, and visually appealing to drive sales. Supported sales growth during seasonal and promotional periods through merchandising.
Managed high-volume guest reservations and enquiries in person and by phone. Coordinated with floor and management teams to optimise table flow for 300-400 covers daily. Handled guest communications and internal correspondence, ensuring accuracy and timeliness. Used The Fork and SevenRooms to manage bookings efficiently. Prepared daily/weekly cover reports using Excel and Office tools to track trends and support operations. Recognized for professionalism and delivering exceptional guest experiences under pressure.
Increased customer engagement by producing content for promotions during seasonal sales and reduction periods to help advertise the business. Supported daily retail operations, from visual merchandising to stock management. Accurately processed sales, invoices, and POS transactions while ensuring smooth daily open/close procedures.