Wai Chun Chan
I have hands-on experience in premium retail, excelling in customer service, personalised product recommendations, and visual merchandising. Adaptable and proactive, I thrive in fast-paced environments, supporting daily operations, meeting sales targets, and delivering service aligned with brand standards across various product and shop categories.
Delivered a high standard of customer service and personalised product recommendations in a premium retail environment. Maintained store presentation and visual merchandising in line with brand guidelines. Supported stock management and store operations to ensure smooth daily performance. Contributed to sales targets through proactive client engagement and a strong understanding of the product range.
Focused on driving sales, meeting store goals, and providing excellent customer service.
Led creative development for brand visuals, collaborating closely with retail and marketing teams to align in-store and promotional aesthetics. Oversaw seasonal campaign materials and point-of-sale displays, ensuring consistent brand messaging across physical and digital platforms. Worked on product and packaging design, social media assets, and trade fair displays to enhance consumer engagement. Liaised with production partners to ensure timely delivery of materials within budget constraints.
Created visual content for marketing campaigns, including promotional emails, in-store visuals, and digital adverts. Supported showroom and trade event set-up with branded display materials and styling direction. Managed multiple design projects simultaneously, ensuring deadlines and brand standards were met. Collaborated with marketing and sales teams to develop engaging customer-facing visuals reflecting current trends and seasonal themes.