I have a broad and unique combination of experience in all aspect of Luxury Retail, Sales, Team Management and Product Development.
With over 10 years experience in Luxury Retail, my key skills include managing multiple projects and large teams organizing and implementing effective working system and processes, generating efficient and effective solutions to challenges, recruiting, managing and motivating individuals and teams. I can apply these skills across different aspects of a business and at any level in a organisation.
Luxury customer service - Team management, Managing a team of 50+ members and people development - Floor management - Customers maintenance and relationship building - CRM-
Quick learner, curious, ambitious, agile with a strong commercial mindset.
Concession manager, department manager, memberships manager, team leader.
Media and communication degree, interested in digital marketing, copywriting, and social media or playing with words and creative contents.
Empathy, people support, people development, customers satisfaction, trainings, travels.
Buying, KPIs and team performances
Excellent interpersonal skills
Effective time management
Ability to stay calm in stressful circumstances
Ability to problem solve
Handling cash, high value transactions and credit cards
E-commerce, over the phone payments, client service requests.
10 years customer service and sales experience facing clients, working towards targets, KPI’s and high turnovers.
The highest revenue in the fashion industry and in the UK
WRTW and Accessories
Native Italian speaking
Fluent English speaking
Troubleshooting in minutes
Handling complaints and difficult clients Relationship Building
Headhunting, resourcing and recruitment
Assistant Boutique Manager
Open to relocation
Open to Full-time work
Nov 2017 - Present
Managing a team of 126 people, leading by example and always ensuring a to keep the floor covered with high standards.
In-store training and coaching and responsible of on-boarding and In...
Expert Advisor (WRTW and LG's)
May 2016 - Nov 2017
Driving the LGs category for 10M turnover leading by example on the floor.
- Floor Management - in store Trainings - Communication
- VIC relations - personally generating 2.5M sales p.y.
Brand Ambassador (host at the LV exibition)
Oct 2015 - Present
Series 3 Exhibition - London
Client Advisor (WRTW)
Aug 2014 - May 2016
Sales driven and VIC relationship builder.
I’ve generated sales for over 2M in one year, and been nominated top 100 best sellers by Harrods and by the Company for 4 years
Buying administrator assistant
The White Company
Sep 2013 - Aug 2014
Assisting the Buying Manager in the product development, dealing with suppliers oversea and with the sample room. Following up with the product lifecycle from origin to the end.
General admin assistan...
Manager, Louis Vuitton
Luca is a great support for the team and a great communicator, always focused on building client relationships and offering superb customer experience. He is very hard working, empathetic and a natural leader. He has excellent business acumen and is able to drive sales and the team in both busy and quiet environments. Luca has very strong operational knowledge and always takes initiative.
Manager, Anya Hindmarch
Luca was an extremely valued member of the team. Proactive, very organised, worked so efficiently and was always eager and very quick to learn! Also had fantastic relationship with clients and colleagues! Luca always had a natural inclination for being a leader, and it was evident that he had the skills to be a fantastic manager in the future.
University of Salento, Lecce, Italy
Media and Comunication
Mass Communication/Media Studies
2001 to 2005