Luca Bardoscia
I have a broad and unique combination of experience in all aspect of Luxury Retail, Sales, Team Management and Product Development. With over 10 years experience in Luxury Retail, my key skills include managing multiple projects and large teams organizing and implementing effective working system and processes, generating efficient and effective solutions to challenges, recruiting, managing and motivating individuals and teams. I can apply these skills across different aspects of a business and at any level in a organisation. Experience: Luxury customer service - Team management, Managing a team of 50+ members and people development - Floor management - Customers maintenance and relationship building - CRM- Quick learner, curious, ambitious, agile with a strong commercial mindset. Concession manager, department manager, memberships manager, team leader. Media and communication degree, interested in digital marketing, copywriting, and social media or playing with words and creative contents. Empathy, people support, people development, customers satisfaction, trainings, travels. Harrods Buying, KPIs and team performances Excellent interpersonal skills Effective time management Ability to stay calm in stressful circumstances Ability to problem solve Handling cash, high value transactions and credit cards E-commerce, over the phone payments, client service requests. 10 years customer service and sales experience facing clients, working towards targets, KPI’s and high turnovers. The highest revenue in the fashion industry and in the UK WRTW and Accessories Native Italian speaking Fluent English speaking Multitasking Troubleshooting in minutes Handling complaints and difficult clients Relationship Building Customer focused Headhunting, resourcing and recruitment Assistant Boutique Manager
• Supporting the Deputy Manager and the Director in the daily running of the business and being in charge of the store during their absence •In Store CRM and Client Development •In Store VM •Management Support, KeyHolder accountable for opening and closing of the store and of the Safe •Daily Reports •Accountable for Stock Takes and internal transfers. (Admin tasks trained) •In Store LGs specialist (Trainings and VM) •Scored two 100% mystery shoppers within the first quarter of the year within the first three months of employment; •Boutique Top Seller within the first 2 months of employment •Implementing the stock area of pride and scoring zero loss after FST •Turned repair Clients into High Spenders or Top tears clients •Managed complaints and turned into Loyal Clients. •Managing Press Requests and PR activities •Leather Goods Ambassador, driving the LGs category business, following up with CA’s KPIs and delivering instore trainings and updates.
Team Manager Managing a team of 50+ people In-store training and coaching Daily Turnover of 200k Luxury customer’s experience with 100% mystery shopping scores. Team Development Team support on the floor across 4 departments and main customers point of contact Regular and annual inventory to prevent stock loss Team KPIs
Harrods Driving the LGs category for 10M turnover leading by example on the floor. - Floor Management - in store Trainings - Communication - VIC relations - personally generating 2.5M sales p.y.
Series 3 Exhibition - London
Sales driven and VIC relationship builder. I’ve generated sales for over 2M in one year, and been nominated top 100 best sellers by Harrods and by the Company for 4 years
Assisting the Buying Manager in the product development, dealing with suppliers oversea and with the sample room. Following up with the product lifecycle from origin to the end. General admin assistant.
Administration tasks, international customer service,VM,
Liberty new opening Team management, payrolls and rota Re-stocking Reports to AH Director and to Liberty
Intern Quality Control, Assistant Production Manager
Assisting the Manager in all the Agency operations.
Luca is a great support for the team and a great communicator, always focused on building client relationships and offering superb customer experience. He is very hard working, empathetic and a natural leader. He has excellent business acumen and is able to drive sales and the team in both busy and quiet environments. Luca has very strong operational knowledge and always takes initiative.
Luca was an extremely valued member of the team. Proactive, very organised, worked so efficiently and was always eager and very quick to learn! Also had fantastic relationship with clients and colleagues! Luca always had a natural inclination for being a leader, and it was evident that he had the skills to be a fantastic manager in the future.