I have a broad and unique combination of experience in all aspect of Luxury Retail, Sales, Team Management and Product Development.
With over 10 years experience in Luxury Retail, my key skills include managing multiple projects and large teams organizing and implementing effective working system and processes, generating efficient and effective solutions to challenges, recruiting, managing and motivating individuals and teams. I can apply these skills across different aspects of a business and at any level in a organisation.

Experience:
Luxury customer service - Team management, Managing a team of 50+ members and people development - Floor management - Customers maintenance and relationship building - CRM-
Quick learner, curious, ambitious, agile with a strong commercial mindset.
Concession manager, department manager, memberships manager, team leader.
Media and communication degree, interested in digital marketing, copywriting, and social media or playing with words and creative contents.
Empathy, people support, people development, customers satisfaction, trainings, travels.
Harrods
Buying, KPIs and team performances
Excellent interpersonal skills
Effective time management
Ability to stay calm in stressful circumstances
Ability to problem solve
Handling cash, high value transactions and credit cards
E-commerce, over the phone payments, client service requests.
10 years customer service and sales experience facing clients, working towards targets, KPI’s and high turnovers.
The highest revenue in the fashion industry and in the UK
WRTW and Accessories
Native Italian speaking
Fluent English speaking
Multitasking
Troubleshooting in minutes
Handling complaints and difficult clients Relationship Building
Customer focused
Headhunting, resourcing and recruitment
Assistant Boutique Manager