Yasmin Adam
With extensive experience in high-end retail, I excel in customer service, sales, and product knowledge. I adapt quickly to various retail environments and thrive on meeting sales targets while maintaining high standards. Fluent in English and proficient in Arabic, I ensure exceptional client interactions.
• 1-1 support for 7 year old child in wheelchair with selective mutism. • Intervention groups with children with low learning ability. • Lifting/ handling • Assisting child with gaining more confidence to interact. • Using Colour semantics. • Support class teacher.
1-1 support for 5-year-old child with Autism ➢ Working in a team to plan and prepare engaging, fun sessions for small groups of children with SEN. ➢ Writing incident reports ➢ Using colour semantics ➢ Supporting class teacher with activities planned (i.e., setting up) ➢ Ensuring to fulfil child needs
Taking Calls from existing O2UK customers who are coming to the end of the phone contract and want to cancel or upgrade. • Solving problems, going the extra mile to provide fantastic customer service • Working towards monthly targets, i.e. sales, call handling times, targets, attendance and time keeping. • Processing orders and updating customer accounts with relevant detail in an accurate and timely manner
Answering customers enquires ➢ Dealing with complaints, resolving issues ➢ Zendesk ➢ CRM ➢ Live chat ➢ Excel spreadsheets Gorillaz / Pete Tong ➢ Dealing with live emails, Complaints, technical issues
Building relationships with clients ➢ Driving sales ➢ Keeping up with latest trends (having product knowledge) ➢ Stockroom organising ➢ Till work ➢ Ensuring to keep standards maintained
Taking inbound/outbound calls ➢ Ensuring to always push sales ➢ keep SPH above 90% ➢ Engage with customers and build a rapport with them ➢ Remaining positive in every setback ➢ Meeting targets (4 sales in a day) ➢ Complying with Data protection and clear desk policy.
Booking appointments face to face and over the telephone ➢ Telephone answering duties, handling both incoming and outgoing calls in a swift and professional manner ➢ Liaising with staff and customers ➢ Handling customer orders and payments ➢ Dealing with complicated customer itineraries ➢ Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules ➢ Undertaking general administration
Customer relations at Kurt Geiger head office ➢ Communicate with several customers on a daily basis across all contact channels, providing a high standard of service. ➢ Resolve customer complaints to prevent escalation and ensure customer satisfaction. ➢ Place orders on behalf of customers, communicating confidentially and passionately about our product ➢ Provide regular feedback to our Customer Service Management team to highlight any customer feedback trends/issues. ➢ Keep up to date with our digital customer journey across all of our websites. ➢ Responding to emails. High-end retail I have also worked in Selfridges and covered for high end brands such as Gucci, Calvin Klein, Louis Vuitton. ➢ Provide exceptional customer service. ➢ Providing a friendly and helpful service to customers ➢ Going the extra mile ➢ Ensure the floor is presented immaculately ➢ Demonstrating good product knowledge to customers (example material of products) References are available on request.