I am an experienced retail professional with expertise in luxury product knowledge, visual merchandising, and exceptional customer service. I consistently exceed sales targets and create visually compelling displays that enhance the customer experience.
TWENTY4SEVENTRENDS 2022 Placement Digital Content Creation: Developed and executed engaging digital fashion styling and creative ideas for social media platforms. Strategic Planning: Scheduled and planned social media posts aligned with company values, and designed impactful online marketing content. Industry Engagement: Represented the company at fashion events, fostered industry relationships, and contributed to brand marketing through photo shoots. Styling : Styled outfits for social media, client photo shoots, and style guides, ensuring visually compelling, brand-consistent content that effectively communicated the brand's identity and drove engagement.
Operational Management: Managed diaries, communications, and document preparation for the owner and head coach, ensuring efficient operations. Strategic Membership Growth: Developed and implemented innovative strategies to increase membership sales and enhance member experience, fostering client trust and rapport. Event Coordination and Community Engagement: Organised and led charity events, training sessions, and team-building activities, promoting team cohesion and community engagement. Financial and Customer Service Excellence: Handled financial tasks including invoice reviews and provided professional responses to telephone and email enquiries, maintaining high standards of accuracy and customer service.
Client Relationship Management: Delivered personalized service to high-end clients, fostering strong relationships and driving repeat business. Product Knowledge: Provided expert insights on luxury products, emphasizing materials, craftsmanship, and brand heritage. Sales Performance: Consistently exceeded sales targets, contributing significantly to store revenue growth. Visual Merchandising: Designed visually appealing displays that aligned with brand aesthetics, enhancing the customer experience. Inventory Management: Managed stock levels efficiently, ensuring the availability of high-demand items and maintaining accurate inventory. Customer Service: Anticipated client needs, resolved inquiries swiftly, and consistently delivered exceptional service.
Customer Care: Provided excellent customer care, built client relationships, handled inquiries, coordinated appointments, managed calendars, and maintained supply inventories. Operational Maintenance: Kept up-to-date knowledge of company services and maintained the cleanliness of the facility.