Rue Henney

• Managed a caseload of 10+ families, successfully implementing early intervention strategies to prevent crises and improve family stability. • Collaborated with social workers, police, and medical professionals during Section 47 Child Protection investigations. • Participated in Child Protection Conferences and Core Group Meetings, contributing insights and recommendations for care planning. • Applied Signs of Safety and strengths-based approaches to conduct direct work with children, amplifying their voices in decision-making processes. • Developed and reviewed SMART care plans, tailoring interventions to the unique needs of families and tracking progress. • Leveraged expertise in the Children Act 1989, Working Together 2018, and Care Act 2014 to inform case management and decision-making. • Supported families in crisis by providing early intervention and connecting them with appropriate community services. • Maintained accurate case records using Liquid Logic Case Management System, ensuring compliance with statutory guidelines. • Coordinated early intervention measures and safeguarding processes in collaboration with schools, health professionals, and social workers. • Conducted case audits to assess the suitability of cases for step-downs or closures, ensuring risk assessments and intervention plans aligned with organisational policies and social frameworks.

• Conducted person-centred assessments under the Mental Health Act 2007, ensuring service users' voices were central to care planning. • Applied the Care Act 2014 to assess eligibility and coordinate tailored support plans with service users, families, and multidisciplinary teams. • Supported individuals with severe mental health conditions, including schizophrenia, bipolar disorder, and personality disorders, using strengths-based interventions. • Collaborated with Community Mental Health Teams (CMHTs), psychiatrists, and other professionals to develop integrated care plans promoting independence and well-being. • Identified and escalated safeguarding concerns, contributing to Section 42 enquiries and ensuring appropriate interventions. • Advocated for service users to access housing, welfare benefits, and employment support, fostering long-term stability. • Maintained accurate and confidential case records, adhering to data protection policies and local authority guidelines. • Conducted medication audits to ensure safety, compliance with regulatory standards, and identification of areas for improvement in line with CQC requirements.

• Provided personalised one-on-one support to children with behavioural challenges and special educational needs, fostering academic and emotional development. • Worked closely with the class teacher to adapt teaching methods and learning materials, creating an inclusive and supportive environment. • Implemented de-escalation techniques to manage behavioural crises, reinforced positive behaviours, and promoted self-regulation among students. • Assisted in maintaining a well-organised and welcoming classroom environment, enabling optimal learning conditions. • Supported children's reading and writing development, tailoring interventions to individual needs. • Accompanied and supervised pupils on school trips, ensuring safety and engagement for all participants.

• Within a short period of time, I was made a Senior Team Member from runner-waitress, which • allowed me senior responsibilities such as opening and closing duties, stock count and • supervision of other team members • Trained 5 junior waiters in Epos improving order accuracy from 95% to 98% . • Led some team meetings to keep all team members aligned with organisational goals. • Allocated break times and managed the shop floor • Oversaw table rotation, enabling efficient seating of guests during peak hours. • Increased positive reviews with prompt and professional service. • Using great customer service skills, I was able to upsell drinks and suggest the special menu • Served meals and beverages promptly, enhancing the overall dining atmosphere. • Implemented feedback from customer surveys into daily operations by improving service • quality. • Worked closely with management on inventory control, reducing waste and saving costs.

• Led project teams, resulting in timely completion of tasks. • Identified growth opportunities to expand company reach. • Developed new marketing strategies for increased brand visibility. • Facilitated team building workshops, boosting overall morale. • Brought about improved employee engagement through regular feedback sessions and • reward schemes. • Resolved conflicts amongst staff, promoting a harmonious work environment. • Maintained confidentiality of documents, ensured secure handling of sensitive information. • Conducted performance reviews to identify areas of improvement. • Ensured ompliance with regulations by conducting routine audits on operations procedures and processes.

• Delivered high standard customer service within a prestigious and fast-paced retail environment. • Provided expert product knowledge, assisting customers with premium food and drink selections. • Maintained stock levels and upheld visual merchandising standards to ensure an appealing shop floor. • Always ensured full compliance with food safety and hygiene regulations. • Accurately processed high-value transactions using point-of-sale systems, handling both cash and card payments. • Worked collaboratively with colleagues to achieve and exceed daily sales targets and key performance indicators. • Resolved customer queries and complaints promptly and professionally, maintaining high levels of satisfaction. • Built strong relationships with a diverse clientele by offering tailored recommendations and a personalised service.